Missing CIS Icon in Tray, Vista 64

[Guest]

[radianceseeker]

The subject pretty much says it.  If I check the task manager, it shows CIS running, and Windows Security Center reports Comodo as both Firewall and AV handlers.  Is this a known problem?

I can provide a little more history if that helps, but I was expected an easy install so wasn't trracking events closely.  Among other things:

- installed first one version, tried to import rules, tried some things, had problems, uninstalled it
- installed a second version, started noticing lack of icon
- at one point noticed two cfp.exe processes in task manager
- remembered that uninstall was a little sketchy so downloaded and used latest CIS Clean-up .bat from this forum
- have tried with both 3.9 and the latest 3.10, all for x64, same result as now
- at some point got a warning from windows that some startup item which needed to ask permission had been disabled (i took that to mean because there's no facility for asking permission during startup)
- I think something is botched but I had system restore turned off for defraging and resizing partitions, so no help there
- I've been rebooting after every comodo change

Current status: right now it looks like it's running at startup, but no icon in tray and I can't open its management screen.  

What should I do next?  And how can I figure out which version is running without the management screen?

Thanks!

[anotherforumid]

If it's any help, I had a similar problem (XP 32-bit, though).

I opened the control centre by double-clicking on the desk-top short-cut icon. The Comodo system tray icon appeared, and seems to have worked since.

[John Buchanan]

What happens if you double-click the CIS desktop icon?  If it brings everything back as you wish it, then the file is not residing in the startup registry where it belongs.

[radianceseeker]

What happens if you double-click the CIS desktop icon?  If it brings everything back as you wish it, then the file is not residing in the startup registry where it belongs.

When I d-click the desktop icon, I get the busy cursor and nothing else.  If I open task manager, I see two cfp.exe processes (and I assume the second came from clicking the desktop icon).  The Comodo window doesn't open, and there's no icon in the tray for Comodo.

[radianceseeker]

Just reading the comments in the thread for the Clean-up tool ... it looks like it's not necessarily up to date with the latest two releases.

http://forums.comodo.com/install_setup_configuration_help/cleanup_tool_for_comodo_internet_security-t36499.0.html

[radianceseeker]

I'll trying following the uninstall instructions here:

http://forums.comodo.com/install_setup_configuration_help/internet_still_blocked_after_uninstalling_cis-t42341.0.html;msg307041#msg307041

[radianceseeker]

Using the regular old built-in Comodo uninstaller,  when it finished uninstalling and gave the popup saying you need to reboot now, yes/no -- then Vista displayed a popup saying some start items had been blocked for lack of permissions. 

I was not able to click Vista's message balloon in time to see the list of blocked items.  It did leave a little "blocked items" icon in the task bar, but when I right-clicked on that it went away.

[radianceseeker]

OK -- paying close attention this time, here's what I observed.

1. Started by following full uninstall instructions
- instructions: http://forums.comodo.com/install_setup_configuration_help/internet_still_blocked_after_uninstalling_cis-t42341.0.html;msg307041#msg307041
- start with built-in CIS uninstaller, reboot
- run CIS Clean-up BAT batch file, reboot
- look for and delete the listed files and directories (none found)
- look for and delete registtry keys
  -- found several LEGACY_* as listed in instructions
  -- unable to delete these
  -- none of the other listed keys were found
  -- tried turning off UAC then rebooting and deleting but I still can't
  -- I'm on an admin account ... why would I be blocked from doing whatever I want?
- finished by rebooting

2. Reboot again for good measure
3. Now reinstall CIS 5.10.nnn.531
4. Reboot
   - observe no CIS icon in tray
   - observe cfp.exe process in Task Manager
   - double-clicking CIS desktop icon gets second cfp.exe process but no UI
5. Reboot
   - observe same as after last reboot
6. Reboot
   - observe same as last reboot
7. Reboot
   - same results
8. Uninstall with CIS built-in installer
   -- balloon popup "Windows has blocked some start-up programs.  Click to view blocked."
   -- I clicked, but it didn't show anything
   -- clicking the "blocked" icon in the tray didn't show anything either, it just went away.

That's where I am now.  

Does anyone have ideas, or am I going to have to reinstall Vista to get this to work / get back to a clean state?

Am I wrong to try and use CIS with Vista 64?  Or am I just not doing it right?

As always, thanks for any help.

[radianceseeker]

You can mark this resolved.  I went with a Vista reinstall.

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