Email Notify not sending anything

[Guest]

[TimRude]

Comodo Backup version 1.0.4.337

OS: Windows 2000 SP4

I have filled in all of the fields on the E-Mail Notify tab with the correct information for my email service. However, I am unable to get it to actually send an email. When I click the Send Test Message button, my network activity indicator blinks briefly, but no message is ever sent. I also do not get any error message. When the backup job completes, the log shows that it completed successfully, followed by "Backup message unsent." So I'm not getting emails sent from either the Test Message feature or following the actual backup completion.

My antivirus software (AVG 8.0) is set to NOT scan outgoing emails, to prevent any conflicts. I am not running any firewall software that would block access either.

I have no problems sending and receiving emails from Outlook Express. I actually have a couple of different POP3 email services that I use, neither of which require SSL connections. These aren't the freebie gmail, yahoo, etc. type either. I've tried both, using the same settings as Outlook Express. Neither works with Comodo Backup.

Are there known issues with the email notifications under Windows 2000? Anybody else sucessfully using the email notifications? 

-TR

[JJasper]

Hi Tim

About all I can think of is that AVG 8 has a web shield I think, and it could be preventing the send.  Other than that if you do not have a proxy of any kind and all the settings are right on the notify tab then it should be working.  I am using Avast A/V along with Popfile spam filter and have the scans for outgoing and ingoing turned on with no problems with the email notify.

One thing that I did notice is that notify will not work with either gmail or yahoo on mine.  I am using a pop3 outlook express account on port 25.  Even sending from this account to gmail or yahoo does not work.  I have to send from pop3 to pop3 (both the same account).

The other thing I noticed is that your user name on Backup needs to be the full email account name including the [ at ] sign.

As far as I know Backup should work on win 2000.

John

[TimRude]

John,

Thanks for the reply.

FWIW, I've completely disabled AVG in testing, to no avail. So AVG isn't the problem.

I've tried every combination I can think of - including the full email account as the User Name, including only the first part before the [ at ] sign, sending from and to the same account, sending from and to different accounts, etc.

Nothing works. 

I've even tried changing the SMTP Server to 'bad.junk.bad' to see if I can at least get an error message or something. Nothing!

It really looks like the Email Notification code needs some work. 

-TR

[JJasper]

Tim

We have had this issue before and came to the conclusion that any email client that uses SSL or encrypted smtp cannot be used with Comodo Backup.  I hope this is corrected in future updates.  From what you have said it looks like you are using OE smtp which should be working.  The one wildcard here would be win2000 which should not be a problem.

see this link.

and this one.

John

btw I get no error messages either

[TimRude]

John,

Well, I'm not using SSL or encrypted smtp so I don't know what's up with it.

The guy in one of the threads you linked to said his just started working all of a sudden without him doing anything! So maybe my only hope is to wait for a miracle... 

To the developers: Please check the code behind the email notifications to see if there is any incompatibility with Windows 2000. Also, can we get an error message with some details if a test message can't be sent? This sending of bits into the ether blindly is frustrating. 

-TR

[sikosis]

Yes I've got the same problem on a Windows XP SP3 desktop machine. Not using encrypted mail either ...

Using the "Test" button does nothing as well.

[panic]

Are your email apps configured to use non-standard ports?

Just a thought, as the notifications work for me on both Win2K and XP SP2 and 3.

Ewen :-)

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