on access scanner will not work = corrupt file message = ec201

[Guest]

[ICECREAMMAN]

August 9, 2008
I need help please.  The on access scanner will not load and search for new viruses.  A message reads as corrupt file error code 201.  I have attempted to download a new copy of the entire antivirus application but it will not load since it already sees a copy on the computer. Is it possible to get a copy to replace the corrupted file?  Any suggestions for a fix?  Thank you for your help.

[eXPerience]

Hey there and welcome to the forums 

I want to ask you some questions before we go futher

1) what OS are you using ?
2) Are you running any other security programs ?
3) did you just install CAVS or did you have it earlier, if so when did it starts to give the error ?

Xan

[ICECREAMMAN]

August 9, 2008
Hi Xan.
  Thank you for the welcome and thanks for getting back so quickly.  1) OS: XP Pro v 2002  SP1.   2) BOClean.  Norton antivirus 2005 (disabled).  Norton systemworks.  Sygate personal firewall.  A few days ago I tried to download the memory firewall but was unsuccessful since it requires SP2.  Today I downloaded the backup software.  3)The problem started about two weeks ago.  I have tried all that I can think of, now I defer to the knowledgeable.

[JJasper]

Hi ICECREAMMAN

I'm afraid just disabling an A/V  is not enough when you install CAVS.  You will have to completely uninstall CAVS, uninstall Norton, clean the registry, reboot and then reinstall a fresh download of CAVS.

Security apps have a bad habit of interfering with each other even when they are disabled as some of the kernel drivers are still in place. 

John

[ICECREAMMAN]

August 9, 2008
Thank you John.  I will do as you suggest.  I appreciate the help.  Be well,
Neal

[doktornotor]

Make sure to use Norton Removal Tool after normal NAV 2005 uninstall. Their uninstaller is notoriously FUBARed and leaves tons of junk behind. 

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