Author Topic: Manual Steps to uninstall Comodo AntiVirus  (Read 152541 times)

Offline Ruban

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Manual Steps to uninstall Comodo AntiVirus
« on: July 04, 2006, 08:50:07 PM »
Manual Un-installation Method for Comodo AntiVirus

This manual Un-installation can be used under the following conditions

   1. User doesn't see any entry of CAV in "Control
      Panel->Add/Remove Programs" section.

   2. When user tries to un-install CAV from "Add/Remove
      Programs" section, but not able to do so as nothing
      happens after clicking on 'Change/Remove" link in it.


Steps for Manual Un-Installation

   I.   Go to "Start->Run" and type "cmd" in combo box and
        press OK button. It will open DOS console window.

   II.   Use 'cd" DOS command to change directory to CAV
        installation directory, which is by default
        '[Program Files Folder]\Comodo\Comodo AntiVirus',
        so if you have OS installed in 'C' drive, it should
        be "C:\Program Files\Comodo\Comodo AntiVirus".

   III.   Two methods are there to remove the windows socket layer.

        A. You can find a “WinSock2_backup.reg” file in CAV
           installed directory. This file contains the backup
           of your registry keys before CAV installation.
           Just double click the file and it will restore the
           registry entries prior to CAV installation.

        B. Type in "InstLsp.exe -u" and press "Enter" key.
           This will un-install the windows socket layer.

   IV. To remove the driver and service just double click the
       file “uninstCavasmDrv.cmd” in the CAV installed folder.
       This will remove the service and driver from your system.

    V. Above method removes Comodo Antivirus configuration from
       system, but still files will be there in installation
       directory that you can delete manually.

    VI. One more thing it does not remove Comodo Launch Pad from
        system, in case you have CAV as the only installed product
        and want to un-install "Comodo Launch Pad" also, you will
        have to delete CLP files manually.
        CLP is installed at following location:
        [Program Files Folder]\Comodo\LaunchPad



    If anybody is experiencing any problem with setup not mentioned
    above,please add your problem and we will try to help as much
    as we can.

    Currently we are working on our own installer, we will be releasing
    CAV with its own installer soon.

« Last Edit: February 06, 2007, 01:37:07 AM by kishork »

Offline panic

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Re: Manual Steps to uninstall Comodo AntiVirus
« Reply #1 on: July 05, 2006, 02:10:27 AM »
Manual Un-installation Method for Comodo AntiVirus

This manual Un-installation can be used under the following conditions

   1. User doesn't see any entry of CAV in "Control
      Panel->Add/Remove Programs" section.

   2. When user tries to un-install CAV from "Add/Remove
      Programs" section, but not able to do so as nothing
      happens after clicking on 'Change/Remove" link in it.


Steps for Manual Un-Installation

   I.   Go to "Start->Run" and type "cmd" in combo box and
        press OK button. It will open DOS console window.

   II.   Use 'cd" DOS command to change directory to CAV
        installation directory, which is by default
        '[Program Files Folder]\Comodo\Comodo AntiVirus',
        so if you have OS installed in 'C' drive, it should
        be "C:\Program Files\Comodo\Comodo AntiVirus".

   III.   Two methods are there to remove the windows socket layer.

        A. You can find a “WinSock2_backup.reg” file in CAV
           installed directory. This file contains the backup
           of your registry keys before CAV installation.
           Just double click the file and it will restore the
           registry entries prior to CAV installation.

        B. Type in "InstLsp.exe -u" and press "Enter" key.
           This will un-install the windows socket layer.

   IV. To remove the driver and service just double click the
       file “uninstCavasmDrv.cmd” in the CAV installed folder.
       This will remove the service and driver from your system.

    V. Above method removes Comodo Antivirus configuration from
       system, but still files will be there in installation
       directory that you can delete manually.

    VI. One more thing it does not remove Comodo Launch Pad from
        system, in case you have CAV as the only installed product
        and want to un-install "Comodo Launch Pad" also, you will
        have to delete CLP files manually.
        CLP is installed at following location:
        [Program Files Folder]\Comodo\LaunchPad



    If anybody is experiencing any problem with setup not mentioned
    above,please add your problem and we will try to help as much
    as we can.

    Currently we are working on our own installer, we will be releasing
    CAV with its own installer soon.



Hey Ruban,

You can't fool me - you're no newbie!! LOL

If the above steps will categorically fix the uninstall problem, is there any chance of these steps being put into a script to make it easier for Mr.and Mrs. Average to do, if they have to?

Would the following do the job?

*************************
[at]echo off
cls
c:
cd "\program files\comodo\comodo antivirus"

echo Restoring previous WindowsSockets
run winsock2_backup.reg /w

rem alternatively
rem run InstLsp.exe -u /w

echo.
echo Windows Sockets restored
echo.
echo Press any key to continue removal
pause >nul:

cls
echo.
echo Removing driver and service
run uninstCavasmDrv.cmd /w
echo.
echo Driver and Service stoppedand removed
echo.
echo Press any key to continue manual removal
pause >nul:

cls
echo.
echo Removing subdirectories and files
cd ..
del "c\program files\comodo\comodo antivirus\*.* /s"
echo.
echo Subdirectories and files removed
echo.
echo Press any key to continue
pause >nul:

cls
echo.
echo Removing Anti Virus folder
cd ..
rd "comodo antivirus"

cls
echo.
echo.
echo Manual removal complete - please reboot your system
pause >nul:

*******************************

Please note - I  haven't tested this script - use at your own peril! There is no error trapping no nothing, just raw removal with a handful of pauses just so you can go "Oops!" halfway through, rather than at the end. LOL

P.S. If we've dropped to DOS in step 2, won't we find it rather hard to double click anything in step 3A? ;)

Hope this helps,
Ewen :-)
 (WCF3) (WCF3) (WCF3)
As your mums would say, "If you can't play nice with all the other kiddies, go home".
All users are asked to please read and abide by the  Comodo Forum Policy.
If you can't conform, don't use the forum.

Offline politicallyincorre

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Re: Manual Steps to uninstall Comodo AntiVirus
« Reply #2 on: July 05, 2006, 08:02:46 AM »
Newbee, Right.....LOL... dude your too much on the money..... simplifing the uninstall, I did not realize there was a copy of registry... Thank you,

I guess I am confused, Support (Which still has not contacted me after 6 days) could have mentioned that fact a long time ago and saved every one mental CPU Time !!!

I think your support in Sheeps Clothing......................ROFLMAO


Offline Paulo

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Re: Manual Steps to uninstall Comodo AntiVirus
« Reply #3 on: July 05, 2006, 08:25:18 AM »
No, Ruban is no noob. Yes, Ruban is part of Comodo as well.

As a result of the many questions support has been getting concerning this topic, we decided to go straight to one of the sources on this one and have him post the answer directly to the gang.

Offline Melih

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Re: Manual Steps to uninstall Comodo AntiVirus
« Reply #4 on: July 05, 2006, 03:00:17 PM »
Newbee, Right.....LOL... dude your too much on the money..... simplifing the uninstall, I did not realize there was a copy of registry... Thank you,

I guess I am confused, Support (Which still has not contacted me after 6 days) could have mentioned that fact a long time ago and saved every one mental CPU Time !!!

I think your support in Sheeps Clothing......................ROFLMAO



Politicallyfactuallyincorrect! :-)
You have been getting help from Comodo support and developers directly!
:-)

Melih

Offline politicallyincorre

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Re: Manual Steps to uninstall Comodo AntiVirus
« Reply #5 on: July 06, 2006, 03:33:24 AM »
I stand corrected then, non of the forum folks identified themselfs as support, So I was not aware they were responding.... I appologise for my FactuallyIncorrect status. 1 million years ago, I could have placed my tail between my legs, so please accept my rose coloured glass approach...

Offline Melih

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Re: Manual Steps to uninstall Comodo AntiVirus
« Reply #6 on: July 06, 2006, 07:08:45 AM »
I stand corrected then, non of the forum folks identified themselfs as support, So I was not aware they were responding.... I appologise for my FactuallyIncorrect status. 1 million years ago, I could have placed my tail between my legs, so please accept my rose coloured glass approach...

No worries:-)

we are here to help and there are quite few people from developers to support teams that are taking part and helping.
our goal is: No question will go unanswered!

Melih

Offline rick24

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  • Posts: 60
Re: Manual Steps to uninstall Comodo AntiVirus
« Reply #7 on: September 19, 2006, 11:59:29 AM »
As a newbi with all these cmd promts as such. I am having problems following what to do starting with step 2. Can anyone make if more simple like exactly what to type at each screen or step?
HughesNet, HN7000S, Horizons1, Firefox

Offline Paulo

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Re: Manual Steps to uninstall Comodo AntiVirus
« Reply #8 on: September 19, 2006, 03:35:08 PM »
Rick24: Sorry to hear you're having uninstallation issues.

We've created a file (attached to this post) that should help you. Essentially, it's a batch file that will automatically do the manual steps we've outlined below. (Panic: Tx and note minor modification to the *.bat.)

Pls do the following:

1) Download the 'uninstall CAV.zip' file to your desktop
2) Double click on file to uncompress it. Pls select your desktop as a destination for the unzipped file.
3) You should now have a new file on your desktop called 'uninstall CAV.bat'. Pls double click it.
4) This will launch a new window (DOS) and uninstall CAV automatically.
5) Pls remember to reboot your PC after uninstallation is completed. The window will have a message within it stating 'Manual removal complete - please reboot your system'. 

This should resolve your issue. Pls let us know how this goes.

Offline rick24

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Re: Manual Steps to uninstall Comodo AntiVirus
« Reply #9 on: September 19, 2006, 04:30:42 PM »
I ran the file that you attached. I did get the message at the end 'Manual removal complete - please reboot your system'. After boot my system will not boot normally. I am in safe mode once again. I continue to get a small window that keeps popping up that says

Please wait while windows configures Comodo Anti-Virus 1.1

Screenshots of process attached.
HughesNet, HN7000S, Horizons1, Firefox

Offline Paulo

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Re: Manual Steps to uninstall Comodo AntiVirus
« Reply #10 on: September 19, 2006, 04:56:25 PM »
rik24: Please unzip the file first, then run the batch file, as this is the optimum way of running the batch file. Although unlikely, and I'm not sure how, it's possible that skipping steps 2 and 3 influence this uninstallation. Either way, I've notified the lead CAV developer of your predicament, and have asked him to jump into this thread to resolve this - he's out of the office right now, but you should hear from him within 24 hours at the latest.

Offline rick24

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Re: Manual Steps to uninstall Comodo AntiVirus
« Reply #11 on: September 19, 2006, 05:42:51 PM »
The file was unzipped. The first 3 screenshots are step by step. I could only upload a limited number of screenshots that is why I skipped some shots until the completion message.
HughesNet, HN7000S, Horizons1, Firefox

kishork

  • Guest
Re: Manual Steps to uninstall Comodo AntiVirus
« Reply #12 on: September 20, 2006, 02:05:17 AM »
Hi rick24,
It seems that the CAV product identifier is not removed from the registry by this automated removal tool and hence windows installer tries to reinstall CAV on your system. Shortly we give you a utility which will fix this issue.

kishor

kishork

  • Guest
Re: Manual Steps to uninstall Comodo AntiVirus
« Reply #13 on: September 20, 2006, 03:45:45 AM »
Hi rick24,
You have already run 'uninstall CAV.bat' but still you are facing the problem of interruption of windows installer to reinstall Comodo AntiVirus 1.1.  To fix this problem we have created a utility and the same is attached here.
Pl follow these steps
1) Download the 'Remove Registry entry after manual uninstall.zip file to your desktop
2) Double click on file to uncompress it. Pls select your desktop as a destination for the unzipped file.
3) You should now have a new file on your desktop called 'RemoveReg.exe'. Pls double click it.
4) You will get message "Registry entry related to CAV has been successfully removed. Reboot your machine...
5. Reboot your system.

This will resolve your issue. Pl let us know.

regards
Kishor

Offline rick24

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Re: Manual Steps to uninstall Comodo AntiVirus
« Reply #14 on: September 20, 2006, 05:59:24 PM »
Well your  utility does not work. Please help with this issue promtly.
HughesNet, HN7000S, Horizons1, Firefox

 

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