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Author Topic: You must restart your PC to finish installation...  (Read 76083 times)
nightfever
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« on: April 19, 2010, 04:13:55 AM »
I'm receiveing this error when trying to install CTM. (see attachment)
I've previously had CTM and uninstalled it, and now i can't install it again.
Tried cleaning registry and nothing.
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VerNIck
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« Reply #1 on: April 19, 2010, 05:38:42 AM »
Can you please provide us more information?:
 1. Previous installed version of CTM.
 2. New installation version.
 3. Operation System.
 4. HDD configuration.
 5. Installed software.
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nightfever
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« Reply #2 on: April 19, 2010, 05:55:40 AM »
Can't remember the previous version, but it was about a month ago i've had it installed.
Current version is 2.6.138262.166
Windows 7, two SATA hdds, installed software (from Comodo): backup, internet security and system cleaner
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Flykite
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« Reply #3 on: April 20, 2010, 07:08:21 AM »
Quote from: nightfever on April 19, 2010, 04:13:55 AM
I'm receiveing this error when trying to install CTM. (see attachment)
I've previously had CTM and uninstalled it, and now i can't install it again.
Tried cleaning registry and nothing.
Hi nightfever:
    I am sorry for CTM causes trouble to you.
    Can you open CTM installation directory, and tell me the file version of CTM.EXE ? I will help you solve this problem as far as I can.
« Last Edit: April 20, 2010, 07:12:59 AM by Flykite » Logged
nightfever
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« Reply #4 on: April 20, 2010, 07:46:48 AM »
Quote from: Flykite on April 20, 2010, 07:08:21 AM
Hi nightfever:
    I am sorry for CTM causes trouble to you.
    Can you open CTM installation directory, and tell me the file version of CTM.EXE ? I will help you solve this problem as far as I can.
there is no installation directory...
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Flykite
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« Reply #5 on: April 20, 2010, 08:15:48 AM »
Quote from: nightfever on April 20, 2010, 07:46:48 AM
there is no installation directory...
I just sent you an e-mail, and provides a repair tool to you, pls check your moon..2[at]gmail.com.
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rbowden
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« Reply #6 on: April 29, 2010, 12:28:48 PM »
Flykite,

I am having the same problem as nightfever.  Could you send me the tool as well?

Thanks
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Pakkanza
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« Reply #7 on: April 30, 2010, 12:01:45 PM »
Yeah, this problem's been makin me mad for 1 month... I cannot run/uninstall/reinstall it. I have win7 64bit avira antivirus and none of comodo softwares. Would you please help me with this trouble too?
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nightfever
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« Reply #8 on: April 30, 2010, 02:36:38 PM »
the tool didn't work for me
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osC++CoDeR
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« Reply #9 on: May 15, 2010, 11:44:08 AM »
I have the same problem..This issue wasnt before format.. I was used ctm before install backup.
« Last Edit: May 17, 2010, 03:16:52 AM by osC++CoDeR » Logged
A7 CryptoPack
Flykite
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« Reply #10 on: May 16, 2010, 10:50:17 PM »
Quote from: nightfever on April 30, 2010, 02:36:38 PM
the tool didn't work for me
I am sorry, and are you sure you are running it as Administrator?
Please run "ClearMulOs.exe" as Administrator(in the attachment), and then install CTM again.

BTW: Sorry, I have remove the attachment.  If you still have the problem, please E-mail me( jackwang[at]comodo.com ) and I give you a new tool to fixed it, thanks.
« Last Edit: June 24, 2010, 11:30:32 PM by Flykite » Logged
osC++CoDeR
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« Reply #11 on: May 17, 2010, 03:20:17 AM »
Flykite, thanks

ClearFlag.exe working...
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A7 CryptoPack
Flykite
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« Reply #12 on: May 17, 2010, 09:09:24 PM »
Quote from: osC++CoDeR on May 17, 2010, 03:20:17 AM
Flykite, thanks

ClearFlag.exe working...
Just enjoy CTM  Cheesy Cheesy
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wafflecake
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« Reply #13 on: May 21, 2010, 12:39:05 PM »
Having the exact same problem.  Where can I get this file and what does it do exactly?

Thanks.

EDIT: Nevermind, found clearflag.exe in attachment in above post.
« Last Edit: May 21, 2010, 12:48:31 PM by wafflecake » Logged
wafflecake
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« Reply #14 on: May 21, 2010, 12:58:44 PM »
Not working for me.  I ran it as Administrator and get a prompt saying "Not Cleared.  Press any key to continue."  I press a key and the window disappears but I still have the same problem trying to reinstall.
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