Is there some kind of work or meintenance being done on the update servers ???

[Guest]

[EricJH]

Here is something else you can try. Boot Windows in Safe Mode and navigate to the Comodo installation folder with Explorer.

In the scanners folder rename the bases.cav to bases.cav.bak. Then copy the bases.cav to the scanners folder. Now reboot and start Windows again.

Did this help?

[Kumu]

Your instructions are to navigate to a folder, rename a file, then copy that renamed file to the same folder?

Same problem as multiple others on this forum in multiple threads.

CIS version: 3.13.125662.579
Virus Signature Database: 3403

Virus updated last on: Tuesday December 29th, 2009 7:00:33

Cannot update.

[ipse]

Here is something else you can try. Boot Windows in Safe Mode and navigate to the Comodo installation folder with Explorer.

In the scanners folder rename the bases.cav to bases.cav.bak. Then copy the bases.cav to the scanners folder. Now reboot and start Windows again.

A crappy fix, but a fix nonetheless. THANKS.

Now repeat after me: "You were right, there was A PROBLEM and I should not have given you the run-around. Comodo should apologize."

Don't you feel better?

[ipse]

Your instructions are to navigate to a folder, rename a file, then copy that renamed file to the same folder?

No...Enter Safe-Mode (press F8 when the OS loads)  and rename the basres.cav file to  basres.old.
Then copy the file you downloaded ("BASE...blah-3394.cav") AND RENAME it to basres.cav (pay attention to the folder name so you are in the correct one).
Then restart your machine and the definitions file (in Miscellaneous/About) should report 3394.

You are then good to either wait for your CIS to start the update or if you're impatient (like me ) then force a manual update.

[panic]

Post after post is appearing here now with people saying they are unable to update the virus database, or are failing at a certain percentage.

The issue of failing at a certain percentage is caused by a combination of two factors - 1) The Comodo updater displays percentages in a bizarre manner and does not accurately communicate what is happening during the update process and 2) users expect the percentage counter in the updater to act in a more regular manner.

The updater in CIS 3.13 jumps quickly to 30% and then appears to be stuck. It isn't really stuck but it is in the process of integrating the first part of the update into the existing database. This can be verified by using Task Manager or similar and monitoring disk writes. This process can take a handful of minutes and this is where point 2 comes into play (users expectation of linearity).

The updater and its progress meter in CIS 4 (currently in private beta) is far more accurate and displays the total size of the download and the precentage currently downloaded and integrated.

With all due respect, if the best support advice you can offer is "the updaters work here" then perhaps we are all better off switching to another product.

This is purely your decision. We should all find a security solution we are happy with and works well within the confines of our environment. If that's Comodo, then great. If it's someone else's software - equally great.

Cheers,
Ewen :-)

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