Trying to upload a lot of data

[Guest]

[jayhitchcock]

w-e-v, who are you?  Don't get me wrong you're extremely engaged in my issue and I really appreciate that but you aren't Comodo staff so I'm a little confused.

What do you mean by trying a new account and receiving a new key?

[wasgij6]

he is a user like me and you. he is just trying to help find the cause of your problem.

[jayhitchcock]

Oh don't get me wrong I totally appreciate the help but when someone who isn't staff says they can give me completely new account, I merely have to question it.

[w-e-v]

w-e-v, who are you?  Don't get me wrong you're extremely engaged in my issue and I really appreciate that but you aren't Comodo staff so I'm a little confused.

What do you mean by trying a new account and receiving a new key?

im batman!


Haha. Nah!
Im sorry for any misunderstanding. I dont want to confuse anybody.
Im just following Melihs example trying to help the end-user. Specially when the user has been requesting support from many ways.

Las year, around october/november, ive purchased a license and until now i havent been able to use it or activate it. I would prefer to use it in benefit of the end user to benefit him, thus benefiting Comodo.

If in any way Ive caused you or anyone else any concern, please accept my apologies.

I do think, though, that using this new account could help see if your account is the problem. Or something at your internet connection or PC level.

[jayhitchcock]

Thanks a lot w-e-v.  Very generous offer.  I'm out of town this weekend but will ping you when I'm back if I haven't heard from support.

[jayhitchcock]

Alright.  I successfully created a local backup on my network of the WHS content.  Created the 100-ish GB .cbu file without issue in about 8 hours and restores fine as well.

Created a second scheduled backup to do a "Simple Copy" from the directory that houses the file that I made above to the online storage.  It chugged away for a few hours, did not error out, has a line item that it "can't process..." but says that the backup completed successfully.

See attached screenshot and log file.

[jayhitchcock]

I continue to troubleshoot on my own but I have no confirmation that Comodo is doing any.  I get an occasional email response to my ticket looking for information, some of which I've already given, but nothing of substance.

Emanuel seemed to be engaged but has disappeared for 7 days now.

*shrug*

[wasgij6]

he got on yesterday and helped everyone else that needed help except you. idk what is going on and why he keeps ignoring your post. You did everything he usually asks when debugging.

[Emanuel Sescu]

Sorry for the delay.

First issue, regarding simple copy being reported as successfull when it's not, it will be fixed in next release which will be available this week.

Second issue, regarding the upload failure, it seems to be a server side issue and it might take a few days until it will be fixed.

Thanks

[wasgij6]

Sorry for the delay.

First issue, regarding simple copy being reported as successfull when it's not, it will be fixed in next release which will be available this week.

Second issue, regarding the upload failure, it seems to be a server side issue and it might take a few days until it will be fixed.

Thanks

thanks Emanuel

[wasgij6]

Sorry for the delay.

First issue, regarding simple copy being reported as successfull when it's not, it will be fixed in next release which will be available this week.


Thanks

is the next release going to be another beta? or the final release?

[jayhitchcock]

What a joke.

I just logged into support to find out that my ticket has been closed.  I didn't give any confirmation to support that they could do that, nor do I have any resolution to my issue.

What kind of outfit is this?

I've entered a new ticket to exercise my right to the 30 day money back guarantee.  If not processed in short order I'll just do it through Paypal that has guaranteed my purchase.  I definitely have enough supporting material to indicate that I've given ample opportunity to resolve my issue.

[Emanuel Sescu]

is the next release going to be another beta? or the final release?

Final release.

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