Author Topic: Hacker Guardian will not accept password  (Read 13450 times)

Offline pegam

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Hacker Guardian will not accept password
« on: January 20, 2007, 06:40:30 PM »
Hi,
When attempting to log on as a new user, Hacker Guardian will not accept the password sent in my email?? What gives??
pegam

Offline Bubu74

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Re: Hacker Guardian will not accept password
« Reply #1 on: January 21, 2007, 08:06:38 PM »
I have the same problem when using Firefox. Try with Internet Explorer.
COMODO user since January 2007

Offline garry

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Re: Hacker Guardian will not accept password
« Reply #2 on: January 22, 2007, 05:13:17 AM »
Hi,
When attempting to log on as a new user, Hacker Guardian will not accept the password sent in my email?? What gives??
pegam

Hi,

It can take up to 10 minutes for the Hackerguardian database to be updated with the new password.

So, give it 10 minutes and try again.

If it hasn't worked please submit a ticket at http://support.comodo.com

Garry

Offline pegam

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Re: Hacker Guardian will not accept password
« Reply #3 on: January 23, 2007, 12:37:55 AM »
Thanks Garry - no problems now

Offline fuziwuzi

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Re: Hacker Guardian will not accept password
« Reply #4 on: March 02, 2007, 07:44:19 AM »
I've waited over 30 minutes now and still it won't let me log in.  I've even requested a password reset, it took over 15 minutes to receive the email with the reset password, and even that won't let me log in. Not a very user-friendly system. :(

Offline garry

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Re: Hacker Guardian will not accept password
« Reply #5 on: March 02, 2007, 10:12:41 AM »
Hi,

Please confirm that you completed the password reset, then waitied the 30 minutes before login in to Hackerguardian.

Garry

 

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