In order to identify and resolve your problem we need to have more details (operating system, security software, PC settings and others). The best way to achieve that is for you to access http://www.geekbuddy.com/
and click "Chat Now" in the upper right corner to get in contact with one of our technicians.
Alternatively, you can contact the support department at the following phone number, so we can properly identify and solve the problems you encounter:
LivePCSupport Phone Number: +1 571 730 5268
Thank you for your support.