1. you install the service on the computer you want to access. the platform is for the tech, it allows the tech to access the computer that has the service installed.
I would have thought having one download would be better, selecting which option you required during install or maybe better set within the GUI.
2. you have to register so you can download the service and platform
Do you mean by registering on the forum to download each. So once you've installed (either) you don't need to setup any further accounts?
Btw, thanks for the reply