COMODO livePCsupport™ Service 4.0 BETA

[Guest]

[wasgij6]

they share some components...but LoginPro has more features/engines relating to "remote access" and LPS has more features/engines for "Remote support"..

sounds interesting ill definitely test out both releases

thanks

PS: now if we could get some info on ccav i would be happy

[imparatore]

Hi,

I am very interested about this problem.
Please share some print screens with us.
Also, which is your system root path?

Hi, here they are;

and the path of root is;
E:\WINDOWS

Thanks and have a good work.

[Ionut Manolache]

thanks for the clarification, one more question, is the remote access engine the same engine in both products.

Hi,

As I said in announcement, the remote desktop protocol is VNC based and it uses one of the best encoders: http://www.tightvnc.com/archive/compare.html

[Ionut Manolache]

sweet thanks. looks like a really great tool ill test it once the tech. app is released

Hi,
The technician console is available:
https://forums.comodo.com/geekbuddy-live-pc-support/comodo-livepcsupporta�cent-platform-40-beta-t83583.0.html

[Ionut Manolache]

cool, this will be of great use to me, I use things like this all of the time to fix computers. This one should make my life easier

Hi,
The technician console is available:
https://forums.comodo.com/geekbuddy-live-pc-support/comodo-livepcsupporta�cent-platform-40-beta-t83583.0.html

[Dolphin66]

Hi, here they are;

and the path of root is;
E:\WINDOWS

Thanks and have a good work.

Hi Guys,

I'm getting the same error as imparatore - my spec is Windows 7 Home Premium ( Installed on C: ), CIS, CB, CD & CPM installed.

Dolphin66

[Adrian Bosoiu]

Hi,

This is a known issue in the Beta version and it will be definitely fixed in the final release.

imparatore:

The problem is triggered by the fact that the operating system (Windows) is installed on a different partition than C:\, in your case, E:\ .

Dolphin66:

Please make sure you have the Microsoft Visual C++ 2008 Redistributable Package (x86) installed on your PC: http://download.microsoft.com/download/1/1/1/1116b75a-9ec3-481a-a3c8-1777b5381140/vcredist_x86.exe or that the installation isn't corrupted.

Thank you both for reporting this issue.

[Dolphin66]

Hi,

This is a known issue in the Beta version and it will be definitely fixed in the final release.

Dolphin66:

Please make sure you have the Microsoft Visual C++ 2008 Redistributable Package (x86) installed on your PC: http://download.microsoft.com/download/1/1/1/1116b75a-9ec3-481a-a3c8-1777b5381140/vcredist_x86.exe or that the installation isn't corrupted.

Thank you both for reporting this issue.

Hi Adrian,

Thanks for posting the above.

I've uninstalled and then re-installed the  Microsoft Visual C++ 2008 Redistributable Package (x86) but am still getting the error / Installation failed, so looks like I will have to wait untill the next release :-(

If I can forward any other information to assist, please let me know.

Dolphin66

[Adrian Bosoiu]

Hi Dolphin,

Please tell me the type of your Windows 7 Home Premium  - x86 (32bit) or x64 (64bit).

[Dolphin66]

Hi Dolphin,

Please tell me the type of your Windows 7 Home Premium  - x86 (32bit) or x64 (64bit).

Hi Adrian,

It's Windows 7 Home Premium - x86 ( 32bit ) Fully patched / updated, Local Admin account and UAC turned on. If you would like a full list of installed Programs, please let me know and I can provide a screen shot for you?

Hope this helps :-)

Dolphin66

[Adrian Bosoiu]

Hi Dolphin,

It would be helpful if you provided a screenshot or list of your installed Programs. Although the issue has been fixed, we need to make sure we cover all the possible scenarios. If you are willing to do this, please send me a private message with the screenshot attached.

Thank you.

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