We are going to have "Session invite" functionality. You will be able to generate an URL and to send it to the user who needs help. The user will download, install and launch the client application automatically, so you will be able to approach that user.
The best thing in this scenario, its to have a portable version for 1 quick session support.
COMODO livePCsupport its actually to help inexperienced PC/software users in their troubleshooting.
With an client application that needs to be installed is quite annoying, since in some cases we even have to explain the user by phone how to download, install, etc. That could take a lot with this type of users.
At least thats what happened with Comodo Unite.
Wouldnt be better to have a portable version in the client side, so they can just download and execute at once?
Would save precious time and the "geekbuddy" can just address the attention to the problem immediately in only a couple of minutes.