COMODO LivePCsupport 2.0.15805.6 BUG REPORTS

[Guest]

[Ieronim Trisca]

Please post all bug reports & BSOD's here.


Be sure to include:

- Your Operating System (and whether it's 32bit/64bit);
- Security Software Installed;
- How you produced the problem;
- How you tried to resolve the problem;
- Screen-shots with the error (if any);
- Post Memory Dumps on crash if you encounter any;
- Any other Additional Information;

[Feedman]

I hope I'm in the correct area for help with LivePCsupport, as I haven't ever had to use this forum until now.

XP Home 32bit
COMODO Internet Security Premium
Product Version: 4.1.150349.920
Virus Sig Db Version: 5044
Inability to connect to LivePCsupport

I've had cause to contact support only once when the laptop was moving very slowly.  The operator took control & removed some programs and all seemed much improved.  I am fastidious about cleaning-up after prolonged periods online and generally finish a session by sweeping with COMODO System Cleaner.

Lately, loading webpages through DSL is about as slow as when I used Dial-up!  I have tried clicking the LivePCsupport icon and an intial grey screenshot pops up quickly followed by a couple of elongated red screenshot boxes which disappear before I have time to even read the wording but I do not connect to support.

This afternoon a box appeared which announced 'a connection could not be established' and no amount of pressing 'retry' made any difference.

So my question is, how can I re-establish connection for support in order that an operator can remotely try to fix whatever reason is for the slow reload?

[Blake575]

Good day Comodo Team! I'm here to report a bug which has been a problem for a long time.

I  have Windows XP Service pack 3 installed with all the updates. I have the latest version of the LivePCSupport Client and the problem is, The Client seems that it can't connect I tried re-installing but it seems that it can't fix the problem. I hope you can help me with this problem. Thank You

[cavehomme]

I installed CIS Plus v5 tonight on a laptop and after much time configuring and rebooting several times I tried to connect with Live Support but got an error message saying it needed to be re-installed. Don't have the message copied unfortunately. So i tried to repair, but ended up uninstalling it, now I cannot find where to download and reinstall. The alternative removing CIS Plus and then reinstalling is not one I want to attempt if possible. Any advise please?

[sanatan]

I have installed Comodo and GeekBuddy.

By default, both try to boot on Startup.

Comodo starts but GeekBuddy gets part way through booting and comes up with an error message:
"Error retrieving Font Size".

I have to OK this about 7 or 8 times before GeekBuddy resumes completion of boot up.



It also comes up once if I exit Geek Buddy.

- Your Operating System (and whether it's 32bit/64bit);
XP Pro 32 bit
- Security Software Installed;
Comodo Internet Security Pro 2011 and GeekBuddy
- How you produced the problem;
During Startup Booting of GeekBuddy
- How you tried to resolve the problem;
Tried with GeekBuddy buddies - several had a go but were unsuccessful
- Screen-shots with the error (if any);
As per above
- Post Memory Dumps on crash if you encounter any;
Sorry, I have no recollection, post memory!!!

[SiberLynx]

I have installed Comodo and GeekBuddy.
...Comodo starts but GeekBuddy gets part way through booting and comes up with an error message:
"Error retrieving Font Size"...

Hi sanatan welcome to the forum

1st, I hope you will get the answer

If you use search   you would find and probably join this thread

My regards

[sanatan]

Joined thread - solution found and posted there.

[SiberLynx]

Joined thread - solution found and posted there.

I'm glad that  "joining" suggestion helped
I'm not sure whether "another forum" ref.  was an answer from Comodo developers , but if that worked - that's most important
Cheers!

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