Comodo Locks up Dell Printer in 3.5,3.8,3.9,3.10 CIS versions.

[Guest]

[antbates1991]

Windows Vista HP 32 Bit
Just CIS (3.5 or 3.8 or 3.9 or 3.10)

Comodo Firewall causes Dell AIO810 Printer Center to stop responding when you try to scan. It also causes the Dell AIO810 Printer Montioring System to jam up when trying to delete a completed print job or just delete a print job. The only way to unjam the Monitoring System is to reboot the computer.

I know it is CIS because removing CIS solves the problem. I Know it is the Firewall because disabling Defense+ makes no difference what so ever and when AV and D+ are selected to be just installed in the setup the printer works fine.

I have the latest printer drivers

* See Attached Screen Shots.

Please try and see if you can solve this problem.

Download link for drivers and programs for this printer: http://support.euro.dell.com/support/downloads/driverslist.aspx?os=WLH&osl=EN&catid=-1&impid=-1&servicetag=&SystemID=PRN_ALL_A810&hidos=WW1&hidlang=en&TabIndex=

[layman]

What entry do you see for spool.exe and your Dell printer under

CIS>Defense+>Advanced>Computer Security Policy

Is there anything blocked? Whatever it is, delete the entry for your dell printer under the above policy, change the Defense+ to training mode (rightclick CIS icon>defense+security level>training mode) and then give a print / scan command. See whether it works.


PS - Is this a wireless printer?

[antbates1991]

What entry do you see for spool.exe and your Dell printer under

CIS>Defense+>Advanced>Computer Security Policy

Is there anything blocked? Whatever it is, delete the entry for your dell printer under the above policy, change the Defense+ to training mode (rightclick CIS icon>defense+security level>training mode) and then give a print / scan command. See whether it works.


PS - Is this a wireless printer?

I Set both of them as trusted apps as a first step to try and solve the problem but nothing has changed.
It is a USB printer.

[layman]

Please do delete the entry under network policy and then give a command for print / scan either in 'Training Mode' or when defense+ alerts select it as 'trusted application' with remember action and see it works.

I stress to delete the rule is just to make sure that any inadvertent blocks in the past for the 'hooks' will be removed. This works in most of the cases.

[antbates1991]

Please do delete the entry under network policy and then give a command for print / scan either in 'Training Mode' or when defense+ alerts select it as 'trusted application' with remember action and see it works.

I stress to delete the rule is just to make sure that any inadvertent blocks in the past for the 'hooks' will be removed. This works in most of the cases.

Thanks I've done that and it still makes no difference.

[antbates1991]

I've had it in training since 12th and im still getting the same result. 

[HeffeD]

You shouldn't leave it in training mode for an extended period of time. If any malware tries to run while in training mode, CIS will just let it and create security profiles for it...

[OmeletGuy]

Try adding dell to My trusted Venders.

[antbates1991]

Try adding dell to My trusted Venders.

It already is. This is why I think its a bug or incompatability.

[languy99]

did you try getting new dell drivers for the printer?

[antbates1991]

did you try getting new dell drivers for the printer?

Yes ive checked the printer website and my drivers are the latest.

[antbates1991]

Any News On This One?

[OmeletGuy]

All i can think is contact egemen ask if he knows a solution

[antbates1991]

This still exists in 3.10

[OmeletGuy]

Post it here so they can fix it in vs4.0

http://forums.comodo.com/empty-t42039.15.html

Thanks.

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