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| | | | |-+  HP PhotoSmart Plus B210 Scan To Computer Not Activcated (Need Major Help)		 « previous next »
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Author Topic: HP PhotoSmart Plus B210 Scan To Computer Not Activcated (Need Major Help)  (Read 5903 times)
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« on: February 20, 2012, 07:53:52 PM »
CI need help fixing this issue with the HP Photo Smart Plus activating Scan To Computer. I tried everything I knew. Will someone with the expertise help me with this?

* Scan To Computer.png (719.19 KB, 1600x900 - viewed 17 times.)
« Last Edit: February 20, 2012, 07:56:02 PM by eddie.lucas18 » Logged
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« Reply #1 on: February 20, 2012, 08:00:39 PM »
Have you tried entering training mode on D+ before attempting to scan? (Just remember to return to your previous mode afterwards)
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« Reply #2 on: February 20, 2012, 10:11:55 PM »
Can you please post a screenshot of your Defense+ log after you attempt this again?
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« Reply #3 on: February 20, 2012, 11:10:31 PM »
What exactly is the issue, Eddie?
 I don't exactly understand the problem.
The program won't run?  Have you ensured the drivers are installed and running?
Does the software diagnosis show anything?
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« Reply #4 on: February 22, 2012, 09:11:42 AM »
I've fixed the problem. Please go here >https://forums.comodo.com/general-discussion-off-topic-anything-and-everything/comodo-please-forgive-me-t82112.0.html to find out how I fixed it.

I got Scan to Computer fixed too.
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« Reply #5 on: March 01, 2012, 03:59:26 PM »
I've tried going to Training Mode on Defence+ & it still won't activate. Any other solutions?

I got the D+ log attached.

* Scan To PC Not Activated.png (654.46 KB, 1600x900 - viewed 10 times.)
* D+ Log.rar (2.6 KB - downloaded 1 times.)
« Last Edit: March 01, 2012, 04:03:52 PM by eddie.lucas18 » Logged
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« Reply #6 on: March 02, 2012, 05:00:12 AM »
Eddie,

You've confused lots of people on the past and now you can add me to the collection.

February 23 at 00:11:42 (my time) you had Scan to Computer fixed.

Today at 6:59::26 (my time) it's broken again.

What did you change in between these two time points?

Ewen :-)
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« Reply #7 on: March 02, 2012, 06:51:43 AM »
I'm so sorry for all the confusion.


Solution: It seems it has something to do with COMODO Firewall, so I temperately disable it & I tried it again & it activated.

* Scan To PC Not Activated (Solution).png (624.02 KB, 1600x900 - viewed 11 times.)

* Scan To PC Not Activated (After Firewall Disable).png (623.23 KB, 1600x900 - viewed 9 times.)
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« Reply #8 on: March 02, 2012, 07:13:02 AM »
Eddie,

Please try the following and let us know if this works.

1. Enable CIS
2. Open CIS by double clicking the system tray icon
3. Click FIREWALL
4. Click FIREWALL BEHAVIOUR SETTINGS
5. Click ADVANCED
6. Make sure "Block fragmented IP datagrams" is NOT selected
7. Click OK

This solution works with a range of network attached devices - NAS's, scanners, etc.

Hope this helps,
Ewen :-)
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« Reply #9 on: March 02, 2012, 08:06:52 AM »
Thank you so much. I got it working with COMODO Firewall enabled. Again Thank you.

* Scan To PC Activated.png (596.88 KB, 1600x900 - viewed 16 times.)
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« Reply #10 on: March 02, 2012, 05:01:01 PM »
No worries Eddie. Glad it got sorted.

Cheers,
Ewen :-)
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