Hello everyone,
If you think that a detection is a false alarm,
1. Please zip up (using a archive tool like winzip,winrar etc) the file that you believe is wrongly detected and password it with password 'infected' without the quotes and email it to
malwaresubmit@avlab.comodo.com2. Please make sure to mention
"FALSE POSITIVE" on the subject line of the mail.
Also include the the name and ID (for example, BACKDOOR.WIN32.XXXXX.XX (ID = XXXXXX) under which the file in question is getting detected. Attaching a screen shot would be very helpful.If you consider that a file is suspicious, and CAV 3 is not currently detecting it,
1. Please zip up (using a archive tool like winzip, winrar etc) the file that you believe is wrongly detected and password it with password 'infected' without the quotes and email it to
malwaresubmit@avlab.comodo.com2. Please make sure to mention
"SUSPICIOUS FILE SUBMISSION" on the subject line of the mail.
Leaving a post on the forum regarding the same would help further(please refrain from attaching live malware to forum posts as some one might inadvertently download and click on them).
Regards,
Baskar.
edit: made email address clearer & easier to access. kail
Author