CCE Crashes after scan

[Guest]

[HMonk]

Running Win7Pro SP1 x64.

When CCE scan complete, clicking <NEXT> causes CCE to crash (shut down). Windows applies its auto-fix but the issue persists. The Autoruns and KillSwitch modules are OK.

Anyone have/resolve this issue?

Thanks,

Monk

[herbzhang]

Hi HMonk,

Thank you for your feedback,
would you please post the dump file?
it should be at <cce folder>\Data\CCE\dumps

Regards
Haibo

[HMonk]

Hey Haibo,

Sorry for not getting back sooner. I decided to uninstall CCE for now. Like most, I'm sure, I have a number of AV/malware apps (Malwarebytes, SuperAntiSpyware, CIS, Spybot, SpywareBlaster, WinPatrol) running. Just wanted to give CCE a try.

Monk

[morphiusz]

CCE is portable so just download it again and reproduce the issue. Dump file is saved in CCE\Data\dumps and it will help a lot.

[HMonk]

Dump directory is empty. I ran a scan and at 99% complete it progressed no further, i.e., froze. I assume the freeze prevented the dump file from being created - yes?

Here is the file from Windows event viewer application logs.

Log Name:      Application
Source:        Application Hang
Date:          01/22/2012 19:52:21 PM
Event ID:      1002
Task Category: (101)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      XXXXXX
Description:
The program CCE.exe version 2.3.22892.176 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
 Process ID: 660
 Start Time: 01ccd97845ec1639
 Termination Time: 60000
 Application Path: C:\Program Files\ComodoCleaningEssentials\CCE.exe
 Report Id: 1775cc46-456d-11e1-9ede-00248c20ceec

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Hang" />
    <EventID Qualifiers="0">1002</EventID>
    <Level>2</Level>
    <Task>101</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-01-23T02:52:21.000000000Z" />
    <EventRecordID>84948</EventRecordID>
    <Channel>Application</Channel>
    <Computer>XXXXXXX</Computer>
    <Security />
  </System>
  <EventData>
    <Data>CCE.exe</Data>
    <Data>2.3.22892.176</Data>
    <Data>660</Data>
    <Data>01ccd97845ec1639</Data>
    <Data>60000</Data>
    <Data>C:\Program Files\ComodoCleaningEssentials\CCE.exe</Data>
    <Data>1775cc46-456d-11e1-9ede-00248c20ceec</Data>
    <Binary>55006E006B006E006F0077006E0000000000</Binary>
  </EventData>
</Event>


Monk

Monk

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