Author Topic: Javascript Errors and Slow Loads Using SSL Site Seals  (Read 9141 times)

Offline surfnmtns

  • Newbie
  • *
  • Posts: 5
Javascript Errors and Slow Loads Using SSL Site Seals
« on: April 28, 2008, 05:56:21 PM »
Hello,

One of my sites is having issue apparently from the Comodo site seal and corner of trust logos. The pages with these seals were loading very, very slowly or not at all this weekend, waiting for secure.comodo.net. All pages without the seals loaded without issue. Also, at one point a scheduled maintenance notice appeared in the mouse-over for the seals but this was not true at all times.

Additionally, checking the SSL pages in IE 7 returned intermittent errors today Monday the 28th. Unfortunately, I did not take screen shots or write down the errors but I will if it occurs again. Also the Comodo support site was down for quite some time and I just waited 26 minutes to speak to support over the phone. Below are tracert's showing the poor response times and timeouts for both the support site and the site seal scripts. It looks like 30 or more hops to use these scripts with poor response times!

I would like to continue to use the site seals but if web sites become non-responsive due to loading scripts or server issues at Comodo this will not work. Are there any alternatives or workarounds to address these issues? Can the Javascript files be downloaded and hosted on the web site? Should we just use a static seal?

It appears that using the Comodo site seals with the mouse over effect can cause web sites to load slowly! Anybody else having these issues or have any suggestions? Thanks!

Tracert's:
____________________________________________________________

Tracing route to secure.comodo.net [91.199.212.132]
over a maximum of 30 hops:

  1     2ms      8ms       8ms     xxx.xxx.xxx.xxx
  2     8 ms     7 ms      11 ms  xxx.xxx.xxx.xxx
  3    10 ms    10 ms    10 ms  GIG2-1.HNBHCA1-RTR2.socal.rr.com [24.30.161.13]

  4    12 ms    11 ms    12 ms  tge4-3-0.lsanca1-rtr1.socal.rr.com [24.30.162.23
3]
  5    13 ms    14 ms    16 ms  tge1-2-0.tustca1-rtr1.socal.rr.com [66.75.161.21
0]
  6    16 ms    14 ms    11 ms  ge-6-1-129.hsa1.Tustin1.Level3.net [4.79.140.37]

  7    14 ms    21 ms    16 ms  ae-2-3.bar1.Tustin1.Level3.net [4.69.132.218]
  8    15 ms    15 ms    15 ms  ae-0-11.bar2.Tustin1.Level3.net [4.69.136.198]
  9    50 ms    53 ms    55 ms  ae-10-10.ebr1.Dallas1.Level3.net [4.69.136.206]

 10    51 ms    54 ms    52 ms  ae-91-91.csw4.Dallas1.Level3.net [4.69.136.134]

 11    42 ms     *        *     ae-92-92.ebr2.Dallas1.Level3.net [4.69.136.149]

 12    89 ms    87 ms    89 ms  ae-6.ebr3.NewYork1.Level3.net [4.69.137.122]
 13    95 ms    88 ms    89 ms  ae-93-93.csw4.NewYork1.Level3.net [4.69.134.110]

 14    87 ms    87 ms    90 ms  ae-91-91.ebr1.NewYork1.Level3.net [4.69.134.77]

 15   173 ms   160 ms   162 ms  ae-44.ebr2.London1.Level3.net [4.69.137.77]
 16   159 ms   156 ms   153 ms  ae-25-52.car5.London1.Level3.net [4.68.116.51]
 17   167 ms   151 ms   149 ms  217.163.44.206
 18   151 ms   149 ms   154 ms  ge-3-0-0-0.raphael.as34270.net [85.91.232.2]
 19   157 ms   152 ms   153 ms  ge-0-2-0-0.rembrandt.as34270.net [85.91.232.6]
 20   178 ms   169 ms   179 ms  ge-0-0-0-315.davinci.as34270.net [85.91.224.26]

 21   181 ms   179 ms   180 ms  no-dns-yet.inetc.co.uk [85.91.232.14]
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.
______________________________________________________

Tracing route to support.comodo.com [85.91.228.147]
over a maximum of 30 hops:

  1     2ms      8ms       8ms     xxx.xxx.xxx.xxx
  2     7 ms     7 ms     9 ms  xxx.xxx.xxx.xxx
  3    12 ms     8 ms    20 ms  GIG2-1.HNBHCA1-RTR2.socal.rr.com [24.30.161.13]

  4    11 ms    12 ms    10 ms  tge4-3-0.lsanca1-rtr1.socal.rr.com [24.30.162.23
3]
  5    35 ms    11 ms    15 ms  tge1-2-0.tustca1-rtr1.socal.rr.com [66.75.161.21
0]
  6    12 ms    15 ms    17 ms  te-4-1.car1.Tustin1.Level3.net [4.71.104.157]
  7    15 ms    12 ms    14 ms  ae-2-3.bar1.Tustin1.Level3.net [4.69.132.218]
  8    15 ms    15 ms    15 ms  ae-0-11.bar2.Tustin1.Level3.net [4.69.136.198]
  9    58 ms    54 ms    52 ms  ae-10-10.ebr1.Dallas1.Level3.net [4.69.136.206]

 10    49 ms    53 ms    54 ms  ae-61-61.csw1.Dallas1.Level3.net [4.69.136.122]

 11     *       54 ms    52 ms  ae-62-62.ebr2.Dallas1.Level3.net [4.69.136.137]

 12    91 ms    91 ms    89 ms  ae-6.ebr3.NewYork1.Level3.net [4.69.137.122]
 13    96 ms    89 ms    88 ms  ae-63-63.csw1.NewYork1.Level3.net [4.69.134.98]

 14    87 ms    90 ms    89 ms  ae-61-61.ebr1.NewYork1.Level3.net [4.69.134.65]

 15   167 ms   160 ms   162 ms  ae-41.ebr2.London1.Level3.net [4.69.137.65]
 16   275 ms   156 ms   157 ms  ae-25-52.car5.London1.Level3.net [4.68.116.51]
 17   150 ms   153 ms   163 ms  217.163.44.206
 18   175 ms   168 ms   169 ms  ge-3-0-0-0.raphael.as34270.net [85.91.232.2]
 19   154 ms   157 ms   158 ms  ge-0-2-0-0.rembrandt.as34270.net [85.91.232.6]
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Offline Dean S

  • Comodo Member
  • **
  • Posts: 37
Re: Javascript Errors and Slow Loads Using SSL Site Seals
« Reply #1 on: November 19, 2008, 04:53:30 AM »
Hi,

Normally trust logo does not slow down web page loading.  Let me know the domain name if the problem still persist.


 

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