unable to open apps and files access denied
« on: November 05, 2009, 09:35:54 AM »
Dear Comodo, I received this message from Microsoft support
"From: Sean Qiu (MS) [mailto:v-30seaq[at]mssupport.microsoft.com]
Sent: Thursday, November 05, 2009 2:59 AM
Subject: [Microsoft] Email Regarding Case ID SRX1115987369
Thank you for your reply. I understand the issue persists. I appreciate the time and effort you invested on this issue
From your email, I understand that an error message indicating "Cannot open “C:\windows\system32\shell32.dll” access denied" is received when trying to open some folders and files or any icon in Control Panel.[/color]After performing a further research, I found that this issue is caused by Comodo Firewall. All you need to do is right click on the Comodo Firewall icon in your system tray, go to Defense + Security Level and choose Disabled.
If the issue still persists, I suggest we remove Comodo Firewall to resolve the issue:
1. Click "Start", "Run", type in "appwiz.cpl" and press "OK" to enter the "Add/Remove Programs" List.
2. Highlight the Comodo Firewall entry in the list and then click Remove.
3. Restart the computer.
Please let me know the results at your earliest convenience. I appreciate your time and effort on this issue. If anything is unclear, please don't hesitate to let me know and I will be glad to help.
Microsoft Windows Support Professional "[/color][/color][/font][/font]
ow can I resolve this issue without turning off Defense + ? I have 2 customer computers doing the same thing. Both Win XP 1 home SP3 and 1 pro SP