www.comodo.com down???

[Guest]

[Comofo]

I've noticed that if I time-out, refreshing/reloading doesn't do it - gotta leave and return to 'modo.com.

Try hitting your home page (unless forums.comodo.com is your home page you nerd) then jump back the forum and...presto! [I was going to say "viola!" but I don't speak French.]

  Fix it already

[kail]

I just got this..

Network Error (tcp_error)

A communication error occurred: "Operation timed out"
The Web Server may be down, too busy, or experiencing other problems preventing it from responding to requests. You may wish to try again at a later time.

For assistance, contact your network support team.

..from http://www.personalfirewall.comodo.com/download_firewall.html - worked at the second attempt.

And speaking of http://www.personalfirewall.comodo.com/download_firewall.html.. the Sizes and Hashes are missing, plus the "Click here to download" points up its own bottom. I can't download CFP from that page. Can somebody else confirm/deny this. Thanks.

 
sded: I went there because I was about do a fresh install of CFP (all recent ones where upgrades). I'm confused as to why your rules say Windows Operating System & mine says System. Also did you create all those WOS rules or did CFP? Email me.. I can't communicate via the site (way too frustrating).

[Melih]

Seems more persistent today.  Doesn't Comodo have anyone worrying abou their websites these days?  Or do they just not talk about it? 

we have many monitors in place and react to them in cases of abnormalities.

Are you having a problem?

thanks
Melih

[kail]

Melih

Please see above. There have been reported problems going back over a week now.

[Melih]

Melih

Please see above. There have been reported problems going back over a week now.

Thanks for that.
  Robin posted explaining the reason . So do we still have a problem is my question?

thanks
Melih

[sded]

The outages have been periodic for days, not hours.  And continue today.

[kail]

.. Robin posted explaining the reason . So do we still have a problem is my question?
..

Yes, I know.. and I replied. He said hours.. and I said no, days! Obviously, he had the wrong problem and/or reason. The problems had already been going on for days by then, the weekend before last they started and, as sded says, they are still continuing today (on & off). Plus see CFPs download page (above), no idea if it's related or not.

[sded]

Latest outage was ~1140a to 1240p pdt.  Attached is a tracert showing where things dropped out in your neighborhood.  This is typical of the outages for the last week, although a bit longer than most.

[sded]

Went to https, and that helped this time-didn't on previous attempt.  So another tracert

[Melih]

Thanks for that!

I have escalated it.

thanks
melih

[robinalden]

I don't think our firewall is set to allow the ICMP traffic that is required for tracert to trace inside our network.

That's not to say I don't think there's something wrong.  There are a few reports of website problems, but I'm having trouble identifying the exact nature of the problem.

There are reports in this thread of problems with forums.comodo.com and download.comodo.com.  Do you see problems with any other Comodo sites?

[kail]

Hi Robin

No, I don't believe so. The report I made was the first instance that I know of off forums.comodo.com. However, forum members do not spend much time off the forums (edit: as far as Comodo is concerned.. didn't mean they live here).

Note the strange HTTP/HTTPS symptom: When I first tried to answer your post, I followed a HTTP link & it failed (TCP Error, Timed Out).. when I changed HTTP to HTTPS it worked. But, sometimes that logic is reversed & sometimes it doesn't work period.

I do know what it is that I actually saw on the CFP download page now. The page had not fully loaded. After about a dozen attempts, I saw a fleeting connection to an eu4.something.comodo.com & then the page fully loaded, with the hashes, sizes & download links all present. Something to do with the internal routing possibly?

[sded]

What the tracert shows is that the path is clear until we get to Comodo.  You should be able to trace to the IPs shown from your end if you have a monitoring tool for your network.  Also, the second shows it got two hops further than the first toward Comodo for some reason.  I don't think you answer pings either, but was looking for possible network congestion along the way.  Nothing.   https worked only briefly, BTW.

Note:  Ran another tracert with the network working, and the second tracert above does take me to the edge of your firewall, then the expected timeouts.

[robinalden]

Kail,
Thanks for the info.
I would have expected you to have been forwarded to eu4.download.comodo.com (or similar) when you actually tried to download the program.  download.comodo.com forwards you to a suitable download server to handle the downloads rapidly without taxing our webservers too much.

We're looking into the problems now.

Robin

[kail]

Robin

To be clear. This was before any attempt to download CFP was made. This was just accessing CFPs download page. The sizes & hashes were all blank, and all the download links (for all versions & types) pointed at the same page I was on (maybe an initial state).

(Not sure if its related or relevant) I recently saw a very similar report concerning BOCLean, the user (European) could not get BOC to download & was eventually given a direct US URL by another member. I also tried it & couldn't initially get it to work either. Here's what I saw (just happened to copy it).. note the errors..

20:00:31 02/05/2008 Starting download...
20:00:31 02/05/2008 GET /boc/download/CBO_Setup_4.26.exe HTTP/1.1
Referer: http://www.comodo.com/boclean/CBO_download.html
Cookie: __utma=142903591.157677492.1170165663.1170271975.1173314097.3; country=US; currency=GBP; region=United%20Kingdom; ap=; referrerURL=; entryURL=http%3A//www.comodo.com/boclean/CBO_download.html
Host: download.comodo.com
20:01:25 02/05/2008 HTTP/1.1 503 Service Unavailable
Cache-Control: no-cache
Pragma: no-cache
Content-Type: text/html; charset=utf-8
Connection: close
Content-Length: 751


20:01:25 02/05/2008 Unknown server error
20:01:25 02/05/2008 Pause 1 sec.
20:01:26 02/05/2008 Starting download...
20:01:26 02/05/2008 GET /boc/download/CBO_Setup_4.26.exe HTTP/1.1
Referer: http://www.comodo.com/boclean/CBO_download.html
Cookie: __utma=142903591.157677492.1170165663.1170271975.1173314097.3; country=US; currency=GBP; region=United%20Kingdom; ap=; referrerURL=; entryURL=http%3A//www.comodo.com/boclean/CBO_download.html
Host: download.comodo.com
20:02:18 02/05/2008 HTTP/1.1 503 Service Unavailable
Cache-Control: no-cache
Pragma: no-cache
Content-Type: text/html; charset=utf-8
Connection: close
Content-Length: 751


20:02:18 02/05/2008 Unknown server error
20:02:18 02/05/2008 Pause 1 sec.
20:02:19 02/05/2008 Starting download...
20:02:19 02/05/2008 GET /boc/download/CBO_Setup_4.26.exe HTTP/1.1
Referer: http://www.comodo.com/boclean/CBO_download.html
Cookie: __utma=142903591.157677492.1170165663.1170271975.1173314097.3; country=US; currency=GBP; region=United%20Kingdom; ap=; referrerURL=; entryURL=http%3A//www.comodo.com/boclean/CBO_download.html
Host: download.comodo.com
20:02:19 02/05/2008 HTTP/1.1 302 Moved Temporarily
Server: nginx/0.5.26
Date: Fri, 02 May 2008 19:02:20 GMT
Content-Type: text/html
Location: http://eu3.download.comodo.com/boc/download/CBO_Setup_4.26.exe
Content-length: 161
Connection: Keep-Alive


20:02:19 02/05/2008 Redirecting...
20:02:19 02/05/2008 Redirection succeeded. Opening new URL
20:02:19 02/05/2008 GET /boc/download/CBO_Setup_4.26.exe HTTP/1.1
Referer: http://www.comodo.com/boclean/CBO_download.html
Cookie: __utma=142903591.157677492.1170165663.1170271975.1173314097.3; country=US; currency=GBP; region=United%20Kingdom; ap=; referrerURL=; entryURL=http%3A//www.comodo.com/boclean/CBO_download.html
Host: eu3.download.comodo.com
20:02:20 02/05/2008 HTTP/1.1 200 OK
Server: nginx/0.5.35
Date: Fri, 02 May 2008 19:02:21 GMT
Content-Type: application/octet-stream
Last-Modified: Tue, 15 Apr 2008 17:44:02 GMT
Accept-Ranges: bytes
Content-length: 1740656
Connection: Keep-Alive
Age: 0

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