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Author Topic: Administrator cannot update [Resolved]  (Read 3316 times)
vjk
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« Reply #15 on: June 05, 2007, 01:03:45 AM »


If either Outlook Express or Internet Explorer is placed into "offline mode" and left that way, that would cause what you describe under Win2000 ...

 UNLESS perhaps on those machines in question, either IE or Outlook Express was put into "offline" mode and left that way. So give that a shot, it's the only thing I can think of if everything else is working and there's no firewall or other configuration blocking FTP ...

... it was established long ago that the firewall is not the issue - the behavior is the same without any firewall whatsoever (uninstalled).

1) So all three machines, all of which respond differently somehow are set up in "offline mode" only in (OS) Administrator??
2)... and this configuration on some of the machines when logged on as (OS) Administrator allows the manual updater to work??
3) ...so in essence, autoupdate is effected by "offline mode" but manual updater is not?
4) ... and why is it that if you create a new account with administrator privileges - that this account is unaffected by "offline mode" - and updates normally both with autoupdater and manual update?
5)...and how would it be that on one machine, if it is in "offline mode", and if you leave it alone long enough will try to connect to Comodo FTP using Notepad? - when on the same machine the autoupdater fails and there is no attempt logged on the firewall until it tries with notepad and Sygate asks for permission?

*If* this "offline mode" theory is the solution - what needs to be configured in the native (OS) Administrator account configuration to eliminate that possibility - and verify that this is the cause of this problem?

... and if true, then I would conclude that apparently you can disable BOClean with a fairly simple configuration, or maybe by simply deleting the outlook configuration or not configuring it at all - No? .... like someone else on the forum noted - no update - no protection - either by default or by malicious bad guy nasty.

TIA
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Kevin McAleavey
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« Reply #16 on: June 05, 2007, 01:30:46 AM »

Scorn appreciated and noted.   Smiley

I've had only ONE other person who described the symptoms you're experiencing with BOClean. THAT person *wrote* to me about this since your complaint was seen on securecomp as well. When THIS person encountered it, this was the cause and the problem never recurred since for that one person.

 Dunno what I can tell you would be the cause - the autoupdate and the manual update do the exact same thing in BOClean under W2K ... they call the shell to run BOC4UPD (the updater) and that gets the update whether invoked by BOClean on its timer or if you open the menu and click the button. Same thing gets called the same way - only difference is one requires a click, the other receives a timeout. Same call though.

 I can understand your impatience and frustration but all I can tell you is I'm as interested in ANY problem as always, but whatever's going on there ain't in BOClean or it would be a common event. There's *something* squirrely there and I can do little more than grasp at straws with what the problem could possibly be with other people's code. I can fix OUR stuff, but can't do much about other people's stuff. So let's calm down for a minute and realize I'd like it to work for you as you WANT it to. I also realize you have experience in what we're both doing and KNOW that when the "geeks hit the floor and stop at YOUR desktop, it behaves perfectly" and thus, you the "idiot at the keyboard, heh" are made to look like a complete fool.

 Obviously you've been with PSC for a while and KNOW we've always cared ... but like anyone else, we can only fix what we find. And if it's someone else's code, about all we can do is say "well ... try this, try that, let me know." It ain't like I've asked you to "try rebooting" ... or "ummm, no ... that's not supported, PLEASE upgrade your OS to something Microsoft still supports." So this ain't no game I'm playing, I'm literally STUMPED. Seriously! But I still want to try to help here, especially once we get 4.24 out the door and I have a wee bit less pressure than right now.  Smiley

 But simple reality is that if the updater is being blocked, something ELSE is blocking it - either WININET settings, firewall policies or something else in that particular configuration. When PSC went under, we still had banks running NT3.5, NT4 and WFW3.11 with WIN32S ... and BOClean even supports *THOSE!* But if it ain't "offline" "pre-configured IE settings" or some other security program refusing a "child process" on that autoupdate, I'm plumb out of ideas. I wrote the code, I know what it does and what it expects and it's designed NOT to be finicky ... with all the stuff we've had thrown at us after all these years, anyway. Heh.
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vjk
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« Reply #17 on: June 05, 2007, 10:47:25 PM »

I've had only ONE other person who described the symptoms you're experiencing with BOClean.

Well, now you can make that 2.

The issue was IE - not Outlook Express - see:

http://support.microsoft.com/kb/q180946/
and
http://support.microsoft.com/kb/q195730/

Both links describe the IE issue. Interesting to note that the first linked KB article was last reviewed yesterday. Even though they both refer to IE 4 and/or 5, evidently the issue continued in IE6. Also worthwhile noting that the issue does not appear to be resolved by MS, the registry change may not stick and they admit to such in the KB article.

Resetting HKEY_USERS\SID\Software\Microsoft\Windows\CurrentVersion\Internet Settings\GlobalUserOffline to 0 resolved the issue on all the boxes in question.

Thanks for your help in resolving this.

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panic
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« Reply #18 on: June 06, 2007, 12:56:04 AM »

Hey vjk,

We should thank you for your persistence, patience and clarity throughout this issue.

Cheers,
Ewen :-)
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« Reply #19 on: June 07, 2007, 04:17:21 AM »

VJK, we appreciate your persistence in getting to the bottom of the problem.
I probably ought to add it to the FAQ under "WTF".  Grin
I'll lock this up and mark as resolved. If you need it reopened. IM a Mod.
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