Error in Initializing Reg Hives Backup

[Guest]

[dfoulkes]

First, let me say that I searched this board and could not find anything that matched my error.

Running Win 7, just installed Comodo backup and updated it. 
I have no other backup software running.
Set up a backup of some user file as a test ... that part worked.
I'm on as a User (Admin)

Attempted to perform a Registry backup (as per the App-home-page indicates)
Proceeded to the point where I entered the file name Test (and CB added the file ext) (that was Step 3 on that display)
I hit Next and the Other Settings window appeared... I did not check off anything there...that was Step 4...
Step 5 was also skipped as I was only testing the basics...I hit "Next"...
CB started Step 6 displaying the Date/time for the first record...and then the info
initialization registry hives backup
and then a Windows error screen appeard with two options... attemp to find/fix the problem and close ...or
close Comodo.  Needless to say... it did not find nor fix any problems.  The detail of the error is...

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   CBU.exe
  Application Version:   1.0.0.1
  Application Timestamp:   4af18656
  Fault Module Name:   StackHash_c49d
  Fault Module Version:   6.1.7600.16385
  Fault Module Timestamp:   4a5be02b
  Exception Code:   c0000374
  Exception Offset:   00000000000c6cd2
  OS Version:   6.1.7600.2.0.0.768.3
  Locale ID:   1033
  Additional Information 1:   c49d
  Additional Information 2:   c49deb73614d8cfe195143409cf8c04d
  Additional Information 3:   ab58
  Additional Information 4:   ab58e5f3f213833382b976612fce2a3b

My Win7 is up to date as is Comodo....
There are zero logs in Comodo... so, nothing there to help.

So, any suggestions out there?

Thanks for your help on this.

[Emanuel Sescu]

First, let me say that I searched this board and could not find anything that matched my error.

Running Win 7, just installed Comodo backup and updated it. 
I have no other backup software running.
Set up a backup of some user file as a test ... that part worked.
I'm on as a User (Admin)

Attempted to perform a Registry backup (as per the App-home-page indicates)
Proceeded to the point where I entered the file name Test (and CB added the file ext) (that was Step 3 on that display)
I hit Next and the Other Settings window appeared... I did not check off anything there...that was Step 4...
Step 5 was also skipped as I was only testing the basics...I hit "Next"...
CB started Step 6 displaying the Date/time for the first record...and then the info
initialization registry hives backup
and then a Windows error screen appeard with two options... attemp to find/fix the problem and close ...or
close Comodo.  Needless to say... it did not find nor fix any problems.  The detail of the error is...

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   CBU.exe
  Application Version:   1.0.0.1
  Application Timestamp:   4af18656
  Fault Module Name:   StackHash_c49d
  Fault Module Version:   6.1.7600.16385
  Fault Module Timestamp:   4a5be02b
  Exception Code:   c0000374
  Exception Offset:   00000000000c6cd2
  OS Version:   6.1.7600.2.0.0.768.3
  Locale ID:   1033
  Additional Information 1:   c49d
  Additional Information 2:   c49deb73614d8cfe195143409cf8c04d
  Additional Information 3:   ab58
  Additional Information 4:   ab58e5f3f213833382b976612fce2a3b

My Win7 is up to date as is Comodo....
There are zero logs in Comodo... so, nothing there to help.

So, any suggestions out there?

Thanks for your help on this.

Hi

Is the problem reproducible?
If so, we need the dump file from CBU.exe for analysis.
To get it, you need to reproduce the exact steps above , and when Windows error screen appears, you should go to "Task Manager"->Processes->CBU.exe, right click "Create dump file".
If the dump file is too big, you can compress it and split it into parts less than 10Mb (usually 2 or 3 parts) and email the dump file parts to me. (emanuels[at]comodo.com)

Thanks

[jorara]

Hi,

I have the exact same problem as dfoulkes. The problem signature I get is:

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name:   CBU.exe
  Application Version:   1.0.0.1
  Application Timestamp:   4af18656
  Fault Module Name:   StackHash_075d
  Fault Module Version:   6.1.7600.16385
  Fault Module Timestamp:   4a5be02b
  Exception Code:   c0000374
  Exception Offset:   00000000000c6cd2
  OS Version:   6.1.7600.2.0.0.256.1
  Locale ID:   1030
  Additional Information 1:   075d
  Additional Information 2:   075d0e2bd61b8e067bad709051f666b4
  Additional Information 3:   c833
  Additional Information 4:   c8335d03f90f5d70de70be4d681ca6d9

I hope you don't mind that I have sent you some dump files as well.

Best regards,
Jorgen Rasmussen

[dfoulkes]

First, thank you for getting back to me ... I forgot to check this thread for a response.. so, now I'm here.

Yes, the failure is there all the time and I did as you requested... it created a 90 mb CBU file and on this Win7-OS it has the builtin 7-zip routine so I compressed it down to a 30+ mb file but I have not had to split a file up in a large number of years...  I'm thinking that I have to install a file splitter program which is no problem but my thought is this... if I email you three (maybe four) split files do you then need the same program on your system that I used to split the file... in order to get it back together again?

Thanks for your help on this.

[jorara]

First, thank you for getting back to me ... I forgot to check this thread for a response.. so, now I'm here.

Yes, the failure is there all the time and I did as you requested... it created a 90 mb CBU file and on this Win7-OS it has the builtin 7-zip routine so I compressed it down to a 30+ mb file but I have not had to split a file up in a large number of years...  I'm thinking that I have to install a file splitter program which is no problem but my thought is this... if I email you three (maybe four) split files do you then need the same program on your system that I used to split the file... in order to get it back together again?

Thanks for your help on this.

Hi dfoulkes,

I used the built in zip compressor in Total Commander (a very easy to use file manager) to create a split zip file. You can download Total Commander at www.ghisler.com. You create the zip file like this:

* Start Total Commander and navigate to the dump file.
* Press Alt-F5 to start the creation of the zip file
* Check "Multiple disk archive" and "ZIP" and choose a location for the zip file
* In the Split dialog box you can choose a predefined split size or manually type "9.5 MB" or whatever file size you want.

You now have a zip file split into three parts.

Best regards,
Jorgen Rasmussen

[dfoulkes]

Emanuel, I emailed you a number fo split files.  It ended up being 6 due to the Comodo emails bouncing back larger ones... so I had to make them smaller.

Anyway, they have been sent to your email address as requested.

Thanks

[Emanuel Sescu]

Thanks.
I will let you know the results.

[Emanuel Sescu]

Hi

The problem will be fixed in the next release.

Thanks

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