Backup process failed with code 4

[Guest]

[mrman]

Hi,

I'm configuring v2.0 on a 64-bit Vista machine to backup to a local ftp server.

When I manually run the backup, and after inputting the username/pwd, the process will create a new folder on the ftp server (so I know the connection is OK) but then fails after several seconds with the error: "Backup process failed with code 4".

Here's the log:
   Running scheduled backup http://ftp://192.168.1.10/etc...
   Collecting Information...
   Starting Backup Process...
   Error Occurred
   Backup process failed with code 4

I wasn't able to find any information on error codes. 
Thanks for your help.

Dave

[Emanuel Sescu]

Hi,

I'm configuring v2.0 on a 64-bit Vista machine to backup to a local ftp server.

When I manually run the backup, and after inputting the username/pwd, the process will create a new folder on the ftp server (so I know the connection is OK) but then fails after several seconds with the error: "Backup process failed with code 4".

Here's the log:
   Running scheduled backup http://ftp://192.168.1.10/etc...
   Collecting Information...
   Starting Backup Process...
   Error Occurred
   Backup process failed with code 4

I wasn't able to find any information on error codes. 
Thanks for your help.

Dave

Hi

Please give us more details :
- what kind of backup it is (files and directories, disk/partition, etc)
- is it a 'simple copy' backup?
- do you have enough space on the ftp server?
- does the error occur when you recreate the backup without scheduling?

Thank you

[mrman]

Thanks for your quick reply.


It's a ...
Files and directories backup.
Simple Copy
The server has about 600 GB of free space
The backup was not scheduled.

I've attached screen shots of the setup windows.

Thank you

[Emanuel Sescu]

Yes, this looks like a bug

We will investigate the issue and come with a solution

Thank you

[polinom]

i have this problem too. 
 Please rebuild this version

[dominofx]

I  too have this problem.  I ran installed comodo on my lenovo desktop and the backup worked without a hitch,  yet I just installed it on my brand new HP desktop and I too got the code 4 error.  I proceeded to uninstall it, install it again, and it gave me the same error.  I ran it as a scheduled backup and again the same error.  I created a folder and again the same error.  Please let me know how to rectify this situation because I am really happy with the product. 

Thanks!

[PHOTOGPAUL]

i also am getting this error, and have been unable to make a successful backup.  Please help because your software seems so simple and fulfills my needs.

Thanks!!!!

[Emanuel Sescu]

Hi

We will fix this issue.
You can use backup to .CBU file until the next release.

Thank you

[christaylor]

I also have the same problem - "Backup process failed with code 4".
The line before says "IOCTL error".
I am trying to backup my complete C dive to an external HD using a .cbu extension (lots of free space on HD).
Vista Ultimate, 64 bit.

Thanks.

[Emanuel Sescu]

I also have the same problem - "Backup process failed with code 4".
The line before says "IOCTL error".
I am trying to backup my complete C dive to an external HD using a .cbu extension (lots of free space on HD).
Vista Ultimate, 64 bit.

Thanks.

Hi

Can you please try the diagnose button in the settings tab.
Did you restart your computer after install when you tried to perform the backup?

Thanks

[christaylor]

Hi,

I'd just downloaded Comodo backup from the Comodo Website for the first time and assumed it was the latest version. It was 2.0.8 something (I think). Clicked on "Check for updates", installed the latest version and all is well. Great product! Thanks.

[vannini]

I am having the same problem with newly downloaded version 117500.10 using simple copy to another pc on local network. All shares et up correctly.

[Emanuel Sescu]

I am having the same problem with newly downloaded version 117500.10 using simple copy to another pc on local network. All shares et up correctly.

Hi

Please press "check for updates" and install the latest version.
If you still have troubles please describe the problem more detailed. Go to settings tab, press Diagnose too see if application is installed correctly.

[Arsenal]

I also have the same problem - "Backup process failed with code 4".
The line before says "IOCTL error".
I am trying to backup my complete C dive to an external HD using a .cbu extension (lots of free space on HD).
Vista Ultimate, 64 bit.

Thanks.

I'm getting a similar error.  Twice, I have gotten about 40 GB into a backup of my hard drive (200 GB) when the error pops up.  I am running XP 32 bit.  I have version 2.1.118414.11 and the diagnose button indicates that my installation is correct and I rebooted the machine before trying the backup.

[Emanuel Sescu]

I'm getting a similar error.  Twice, I have gotten about 40 GB into a backup of my hard drive (200 GB) when the error pops up.  I am running XP 32 bit.  I have version 2.1.118414.11 and the diagnose button indicates that my installation is correct and I rebooted the machine before trying the backup.

Hi

We need some more information:
Does this error occurs at the begging or the end of the backup process or, does this occur during the actual backup?
What other additional security/backup software you have installed?

Thank you

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