Incredimail

[Guest]

[Apostle.wow]

I would like to know if there is a way to configure Comodo Antispam to work with Incredimail ?

On my PC, it works well with Outlook, but when using incredimail, emails are retrieved by the Email client without being filtered by Comodo AntiSpam....

Any sugestion?

[mouse1]

AFAIK no, CAS works with: Outlook, Outlook Express, Netscape Messenger, Eudora and Windows Mail.

Only way I can think of to get round this would be if you could find, for incredimail, a version of the add-in used by CAS to communicate with outlook. I think this is called 'redemption helper' but I am inferring this - ie don't know for sure.

Anyone else any ideas?

Mouse

[Apostle.wow]

I haven't found any addons for CAS to communicate with Incredimail.

Would be nice to see CAS working with Incredimail and other mail client.

for the moment, I will have to stick with Spamihilator, unfortunatly, they don't have sender approval.

if someone know another produc that has Sender approval, free, that works with Outlook and Incredimail, let me know.

I hope the next version of Comodo AntiSpam will include Incredimail support, you guys are developing great software!!!!

[Junhua]

Hi Apostle:
           CAS could work with Incredimail, but it does not support importing e-mail accounts and settings from Incredimail.
           You need add accounts in Incredimail to CAS by manual.
           CAS configuration->E-mail accounts->New -> Fill accounts you want CAS to monitor. You also need fill SSL port settings in Advanced dialog if your email account use SSL.
           If you use SSL connection, change porting settings in e-mail client is requested. You need remove SSL settings in e-mail clients and change port to one number that not be used in accounts being monitored by CAS.
           We may consider to support Incredimail in future.

[aguila]

Hi Apostle:
           CAS could work with Incredimail, but it does not support importing e-mail accounts and settings from Incredimail.
           You need add accounts in Incredimail to CAS by manual.
           CAS configuration->E-mail accounts->New -> Fill accounts you want CAS to monitor. You also need fill SSL port settings in Advanced dialog if your email account use SSL.
           If you use SSL connection, change porting settings in e-mail client is requested. You need remove SSL settings in e-mail clients and change port to one number that not be used in accounts being monitored by CAS.
           We may consider to support Incredimail in future.

Hi Junhua:
I downloaded and installed CAS.  I have completed your recommendation of adding emails manually to the system.  However my problem continues.  CAS won't process incoming emails nor does it seem capable of of  storing the passwords to access the email account for the POP and SMTP servers.  When I attempt to set the ports recommended by my ISP, CAS wont' accept them. 

This problem is happening with the most recent version of CAS.  I mentioned this probem in this thread because I use Incredimail also.

Thanks for your time; I look forward to learning what the solution may be.  I've not discovered any notification that a download separate from CAS was necessary to get it working.  I look forward to utilizing the features of CAS.

Thanks ahead of time.

[mouse1]

Here are SSL settings that work in gmail for me. Please do tell me if they work for you and I'll add this to the FAQ.

Note that, for an SSL connection, the correct settings are DIFFERENT in email client and CAS. This causes failure (in some cases) after first Spam mail is received in XP. For Gmail correct setttings are:

Client settings
POP3 port=995 NOT encrypted
SMTP port=465 NOT encrypted

CAS settings
POP3 port=995 YES encrypted
SMTP port=465 YES encrypted

NB
(1) Outlook tries to second guess you, so double check that it has not altered the port settings when you ticked the encrypted box. (more intelli-nonsense :-)
(2) It can take 2-3 send receive for emails to go through the quarantine approval process
(3) Port 587 (in email client and CAS) seems to be an alternative to 465 in the case of Gmail

Mouse

[aguila]

Clarification:
CAS won't accept the SMTP port settings used in Incredimail.  Also CAS is not processing any incoming mails although I've installed the email addresses to accept and block manually.  I'm using the latest downloaded version of CAS within Windows XP Service Pack 3.

Thanks for your suggestions, however I've no problems using gmail as my webmail of choice.  The problem is using CAS to process incoming/outgoing mail through the desktop application Incredimail.

[mouse1]

Sorry you are having so many difficulties. OK have installed Incredimail myself and found settings that seem to work for me accessing gmail. I also have XP SP3.

The settings are attached as graphics files. You will need to input them manually in Incredimail and CAS.

Incredimail communicates with these settings, and CAS seems to work too. Please check that the CAS icon is the system tray before trying them.

ALSO very important please check that Incredimail's port settings are as described. Check this at least once after saving the new email account settings. Incredimail changes its port settings back to default when you change some other account settings, so you must verify this.

You don't need any additional software to use CAS with incredimail - sorry my mistake. (Did not realise when I said it that CAS works as a semi-transparent proxy).

Please do report back and tell me how you get on.

[aguila]

I'm uploading a screenshot of my Windows XP desktop running CAS.  Hopefully the shot will clarify what is happening.  CAS will not accept the port settings within Incredimail and it wants to recommend a different port!!

The port settings within Incredimail are behaving properly; Incredimail can access my ISP (which is not gmail) and acquire all incoming mail.  CAS however is failing to intercept and process any mail although I've entered both the email addresses to accept and those to block manually.

Again, perhaps the snapshot will provide a clue to the programmers regarding what is going on.  There are no SSL settings to worry about.  I notice however there doesn't appear to be a means to insert a password to access my ISP's POP server although there does exist a password field to access the SMTP server.  I noticed something which appears odd to me, although there is a checkmark within the SMTP block which supposedly would be used by CAS to refer to the POP User Name and password, because there is no place to enter the Username and password within the POP area within CAS I don't see how CAS can know what that name and password is.  I had been assuming that I had to enter the username and password into the SMTP block which would somehow be passed so that CAS could access the POP server.

Another oddity, CAS can't retain in the SMTP block within CAS, the username and password to access the server (either SMTP or POP) -- whatever the actual design intent is.

[mouse1]

If your ISP is not Gmail and you do not use SSL to access it, then you do not need to use port 587. Port 587 cannot be shared between email accounts.

Try port 25 instead which can be shared between 2 email accounts.

Essentially, if you are not using SSL, then you should set the same email account settings in CAS as you have in Incredimail. Double check these carefully as Icredimail has a habit of resetting ports to defaults when you are not looking.

(Sorry about the confusion re SSL. Because you did not give your ISP, I checked your personal profile which gives a gmail address. Gmail uses SSL. Maybe you also have Gmail set up in Incredimail or CAS - that would explain the error message).

Re the password, inserting just the username seems to work fine for me. CAS seems to acquire the password, maybe from the Windows password file, maybe from Outlook where I also have the account defined but currently disabled? But I agree, in principle it should not work. I'd try it out if I were you! Junhua, any ideas?

If this does not work could you fill in a bug report please? This will gve us more info to go on. Also if you can please post all your CAS and Incredmail settings for the relevant account, with usernames (but NOT domain names) obscured of course. Screenshots are the best way to do this.

Think we may be getting to the bottom of something important here..... So please do say how you get on....

Many thanks

Mouse.

[aguila]

I do use gmail as my webmail service of preference.  However, my ISP is Verizon and instructed all their users to stop using Port 25and use Port 587 for their SMTP servers.  I've not noticed any documentation from them stipulating that using SSL is required or necessary.

I've noticed something else regarding CAS, it appears to reset itself every time the desktop computer reboots.  Sometimes CAS finds Thunderbird and Outlook Express accounts I've used prior to Incredimail (utilizing port 587) at one boot and when CAS does then CAS functions fine and can process mail correctly as has been reported and advertised.  However, when the computer shuts down normally or otherwise reboots CAS "forgets" those account settings -- however it retains the whitelist or accepted emails listing -- and I've got to create a whole new account pointing to Incredimail with the Other designation.  When that occurs I cannot insert 587 as the port to use.

If there is some other oddity regarding CAS I come across; I'll post it here as I prefer Incredimail to either Thunderbird or Outlook Express.

Otherwise the depth of Comodo's products is quite impressive; it genuinely puzzles me why there is so much difficulty with this one application. 

I'm wondering if there isn't a specific attack that has been designed against CAS.  If I can get a report out of Comodo cleanser which is meaningful I'll post it here just to produce more information in exploring what the problem may be.

Thanks for your attentive input. 

All the best...

[mouse1]

Verizion are probably trying to persuade people to use port 587 because it is an SSL port, to reduce spam.

So I suggest

0) Backup your whitelists (if any) to, say the desktop, by exporting to a .bwl file. (Not to a CAS folder). Stop your other email clients from auto-loading if you know how.
1) Do a complete un-install and re-install of CAS deleting all settings when asked. Don't import from the other email clients. Check the CAS icon appears in the task tray. (If not close you email client then kill & restart CAS using task manager, then *LOG* off and on again. Take too long to explain why. Basically CAS is prone to a well known XP windows tray bug).
2) Re-import your whitelists
3) Set up gmail settings in CAS and Incredimail
4) Use my suggested Gmail & port, SSL and other settings in CAS and incredimail.
5) All should be OK through the reboot cycle unless you disturb the boot cyce in a major way. In which case, if you have the windows tray bug the CAS icon may not appear, and you will need to repeat the cure in brackets above.

NB s far CAS seems to be working much more smootrhly with Incredimail than it does with Outlook, so you may have good reasons for selecting it!

THis should work. Looks like you have residual account settings causing a problem. Give it a go and lets see what happens... I have asked Junhua re the password issue... which I think may help solve another mystery....

He says myseriously.....

I'm assuming you are running CAS 2.7.? Again if this fails please make out a bug report as suggested under the CAS Beta corner 2.7 bugs topic.

Best wishes

Mouse

[aguila]

Unfortunately, Mouse your recommendations are not enough to get CAS to work.  I implemented your recommendations to no avail.  The image I uploaded earlier in this thread still appears.

By the way, I downloaded and installed the latest version of CAS and as well as the other free Comodo software products. 

This is rather frustrating as Comodo's other products work very well.

I'm not sure what else I can do to report the problem.

All the best...

[mouse1]

One last thing to try if you have the patience. Make sure you only have one email account set up in CAS and Incredimail, the Gmail account. Make sure you have prevented all other email clients you may have installed from sending/receiving. Then try setting the SMTP port to 465 in both Incredimail and CAS.

If this does not work I can only think that you have email account settings in your registry that are not getting removed by uninstall.

The extra report I suggest is a bug report. Look above the main forum to find the Beta corner. In this board find the Bug reports topic. The first post gives you a standard format for bug reports. Well worth doing if you want the problem fixed. The developers find it difficult to resolve problems unless this sort of context is provided, and in a standard format.

Sorry if I have been unable to help.

Mouse

[aguila]

Hi Junhua:
I downloaded and installed CAS.  I have completed your recommendation of adding emails manually to the system.  However my problem continues.  CAS won't process incoming emails nor does it seem capable of of  storing the passwords to access the email account for the POP and SMTP servers.  When I attempt to set the ports recommended by my ISP, CAS wont' accept them. 

This problem is happening with the most recent version of CAS.  I mentioned this probem in this thread because I use Incredimail also.

Thanks for your time; I look forward to learning what the solution may be.  I've not discovered any notification that a download separate from CAS was necessary to get it working.  I look forward to utilizing the features of CAS.

Thanks ahead of time.

I previously reported problems with CAS where it did no processing of incoming mail at all.  After a complete rebuilding and reinstall of Windows XP and the CAS application finally CAS is processing incoming mail.  What is puzzling however is that although CAS appears to be working CAS cannot send out messages to the Comodo servers reporting those emails/domains I've determined to be spam and which are to be blocked.  I do see an error message from CAS reporting that it cannot report messages as spam, then I get an error report which is supposedly sent to Comodo regarding CAS's crash.

That's it for now.  Anything further and I'll report it here.

All the best....

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