Bug Reports - CAS Version 2.6

[Guest]

[mouse1]

CAS adds your own email address automatically to the whitelist and will not allow you to 'block' your own address. But wierdly CAS will allow you to remove your email address from the whitelist.  If you do remove your own email addresss from the whitelist CAS will not let you re-add it via the GUI. But it will let you add it to the whitelist by sending a message to yourself or by importing it. Some of this may be intentional - for example the ability to remove your address from the whitelist allows you to simulate CAS authentication letter processing - but overall it seems too inconsistent to be intentional. Perhaps just need to relax the constraint on adding your own email address to whitelists via the GUI.

1. Your Operating System: XP SP3 32bit
2. Other Security and Utility Software Installed: CIS, CVE, CIV, CLP, Filezilla, Walllwatcher, Sony Ericsson PC software, Actual Window Manager, Routerstats, Revo, Process Explorer, Copernic Desktop
3. Email client: Outlook 2003 (Addins: Mailbuddy - disabled, ODIR dedupe, copernic summariser - disabled, Exchange Extensions - disabled, Redemption Helper (part of CAS?))
4. Email provider: Zen - POP3, SMTP; Gmail - POP3, SMTP
5. How you produced the problem: See above
6. How you tried to solve: N/A
7. Memory dumps: N/A
8. Any additional information: CAS version = 2.6

[mouse1]

Summary of bugs reported by others in main forum since issue of CAS 2.6 (Jan 2009) that I cannot replicate either because a) I do not have the appropriate software. b) I do have relevant software, but bug does not occur. I have ommitted posts describing problems where there is good reason to believe they are caused by bugs already reported above.

1. Problems with Thunderbird
http://forums.comodo.com/antispam/anti_spam_not_working_with_thunderbird-t33447.0.html
http://forums.comodo.com/antispam/comodo_antispam_creating_duplicate_emails_in_thunderbird_mailbox-t40161.0.html
Possibly: http://forums.comodo.com/antispam/cas_does_not_work_with_gmail-t38681.0.html
Possibly: http://forums.comodo.com/antispam/error_with_sync-t38920.0.html
http://forums.comodo.com/antispam/error_with_sync-t38920.0.html

2. Problems with Firefox mail
http://forums.comodo.com/antispam/cas_does_not_work_with_firefox_simple_mail-t38674.0.html
http://forums.comodo.com/antispam/firefox_and_anti_spam-t33957.0.html

3. Problems with symantec/norton corporate antivirus
http://forums.comodo.com/antispam/problem_with_symantec_corporate_antivirus-t23486.0.html

4. Cannot replicate even though I have same software
http://forums.comodo.com/antispam/antispam_not_letting_outlook_2003_retrieve_emails_from_server-t37874.0.html
http://forums.comodo.com/antispam/emails_that_are_blocked_getting_through-t34737.0.html

5. Cannot replicate, not enough information given to know what software is involved
http://forums.comodo.com/antispam/cas_keeps_disappearing_wont_open-t34269.0.html

[mouse1]

1. Advanced screen for email account settings not documented in help file. Especially unclear what 'automatically update account settings' means.

2. The installation program should ensure people understand that CAS does not work like other anti-spam tools, and explain how it does work. THis will ensure that people install it who will benefit from it, and prevent confused support requests. The key issues are a) that CAS is a default deny or rather challenge-based spam filter b) that CAS seeks to ensure that you need never see unauthorised mail and it is never downloaded into your client - it isn't sent to a spam mail box in your client.

3. The installation program should advise people not to switch on the 'challenge/response' policy until they have checked that the people they most frequently communicate with are white listed.

4. Not sure but I think the 'only allow digitally signed emails' policy is actually a 'only allow digitally signed emails and emails from whitelisted senders, don't send challenge emails' policy. If so best to describe it as such.

[mouse1]

If you have been using synchronisation, then turn it off, you get constant reminders that it is turned off. One I could understand but persistant reminders seems wrong.

1. Your Operating System: XP SP3 32bit
2. Other Security and Utility Software Installed: CIS, CVE, CIV, CLP, Filezilla, Walllwatcher, Sony Ericsson PC software, Actual Window Manager, Routerstats, Revo, Process Explorer, Copernic Desktop
3. Email client: Outlook 2003 (Addins: Mailbuddy - disabled, ODIR dedupe, copernic summariser - disabled, Exchange Extensions - disabled, Redemption Helper (part of CAS?))
4. Email provider: Zen - POP3, SMTP; Gmail - POP3, SMTP
5. How you produced the problem: See above
6. How you tried to solve: N/A
7. Memory dumps: N/A
8. Any additional information: CAS version = 2.6

[brotman]

- Operating System: Windows XP home 32 bit with SP2+
-Security Software: Sunbelt Vipre, Online Armor Firewall, Spyot S&D
-Email Program: Microsoft Outlook 2007
-Email Provider & Protocol (POP3/IMAP): TWC/RoadRunner POP3/smtp
-How produced the problem: Trying to (re)install comodo Antispam
-How TRIED to resolve the problem: retried reintall (includes uninstall); "netsh winsock reset" fails.
-Post Memory Dumps on crash if you encounter any. None (yet)
-Any other Additional Information:  Un/re-install fails reporting comodo antispam failure, LSP could not be installled or something like that
-BSODS: No
-Bugs: can't access internet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


HELP PLEASE!  My PC is close to totally unusable.  I had Antispam "installed, but never used it or even saw any evidence that it was working.  So I downloaded the latest copy and tried  installing.  part of the install uninstalls the old copy. when it tried to reinstall the LSP error showed up and it would not install.  Thereafter I had no internet connectivity...  

[Eric Cryptid]

Please try uninstalling, running LSPFix http://download.cnet.com/LSPFix/3000-2085_4-10417026.html and then re-installing to correct your issue.

E

[mouse1]

Keep getting access violation error when I use CAS with Routerstats http://www.vwlowen.co.uk/internet/files.htm. May be due to CAS or Routerstats. As message refers to the same file that appears to cause other memory leakage problems, may be a symptom of wider CAS memory leakage problem. (See other bug report posts). Is not *cause* of CAS memory leakage, as CAS memory leakage still occurs when Routerstats not running.

1. Your Operating System: XP SP3 32bit
2. Other Security and Utility Software Installed: CIS, CVE, CIV, CLP, Filezilla, Walllwatcher, Sony Ericsson PC software, Actual Window Manager, Routerstats, Revo, Process Explorer, Copernic Desktop
3. Email client: Outlook 2003 (Addins: Mailbuddy - disabled, ODIR dedupe, copernic summariser - disabled, Exchange Extensions - disabled, Redemption Helper (part of CAS?))
4. Email provider: Zen - POP3, SMTP; Gmail - POP3, SMTP
5. How you produced the problem: See above
6. How you tried to solve: N/A
7. Memory dumps or screen shots: See appended file for screenshot.
8. Any additional information: CAS version = 2.6

[bobfoery]

I'm trying to configure AntiSpam 2.6.0.0 to import authenticated senders in outlook.  When running AntiSpam Configuration (Step 2 - Import Authenticated Senders), all e-mail applications are greyed-out except for Outlook Express.

1. Operating System: Windows XP Professional SP3 32bit
2. Other security software: Symantec Antivirus 10.1.500.5
3. Email client: Outlook 2007 SP2
4. Email provider: exchange (for internal e-mail), Verizon/Comcast (POP3/SMTP)
5. How you produced the problem.  See above; multiple installs after, even after running System-Cleaner
6. How I tried to solve the problem - my outlook OST file is not stored in the default location.  Relocated OST file to default location - did not help.
7. Memory dumps or screen shots - none
8. Any additional information - none


Bob Foery
bob.foery[at]gmail.com

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