etaftm
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« on: July 20, 2010, 01:27:41 PM » |
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I have been seeing update failures with the CIS 4.0 recently. I get the following message from several machines: Updating process failed with error -2147467259 (Unknown error occured.)
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Ester
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« Reply #1 on: July 21, 2010, 04:52:29 AM » |
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1. What is operation system of computer with CIS?
2. Was endpoint logged on or logged off?
3. This error occured once or it is stable reproducible on the same endpoint?
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Ester
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« Reply #2 on: July 21, 2010, 06:13:40 AM » |
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And one more question - can you ping download.comodo.com from CIS machine?
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etaftm
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« Reply #3 on: July 21, 2010, 09:41:43 AM » |
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Three machines are XP SP3 the other is W7. Endpoint Logged on and off. I get the error every 10-15 minutes it seems where the CIS is constantly trying to update. I am able to ping download.comodo.com, but I am using the COU. And that CIS is pointing to the COU.
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Ester
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« Reply #4 on: July 22, 2010, 03:30:37 AM » |
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Most probably CIS is not able to connect to COU.
- Check if COU service is up and running
- Check that access to COU port is not blocked by firewall
- Check that CIS update URL points to correct COU IP and port (you have to switch CIS to local mode to do this)
- Check if ping COU computer is successful from CIS computer
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« Last Edit: July 22, 2010, 03:32:30 AM by Ester »
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etaftm
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« Reply #5 on: July 22, 2010, 11:13:36 AM » |
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CIS fails in the middle of the update. I tried to update CIS pointing to the Comodo servers and I get the same result.
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ratz
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« Reply #6 on: July 29, 2010, 07:00:45 AM » |
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Have you solved the problem?
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etaftm
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« Reply #7 on: July 31, 2010, 01:23:48 AM » |
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I have been out on travel so I haven't messed with it the past week. I will check Monday and get back with you.
Thanks,
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Dennis R.
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« Reply #8 on: August 02, 2010, 03:17:18 PM » |
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Hi,
Please tell me if you used the 'CIS - Set Update Hosts List' to setup CIS to update from the COU server or 'CIS - Set Update URL? The second is only for CIS 4.0 and older versions.
Regards,
Dennis
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etaftm
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« Reply #9 on: August 02, 2010, 09:05:46 PM » |
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CIS Host list. With my COU first in the list followed by Comodo update server URL.
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« Last Edit: August 02, 2010, 09:11:39 PM by etaftm »
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ratz
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« Reply #10 on: August 03, 2010, 03:30:43 AM » |
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Seems that problem not in downloading but in applying AV Db.
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etaftm
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« Reply #11 on: August 03, 2010, 11:11:15 AM » |
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Your correct Ratz. I went to the users machine and tried to update the definitions and it failed trying to apply. Where is the definition file kept. I can then take the file from the COU and manually put it in? Would that work with CIS?
Thanks,
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ratz
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« Reply #12 on: August 03, 2010, 11:26:21 AM » |
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Do we speak about CIS 4.0 not about 4.1?
Try to update if this is CIS 4.0.
BTW is CIS not in Red status?
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etaftm
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« Reply #13 on: August 03, 2010, 12:27:07 PM » |
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CIS 4.0 on two machines and 4.1 on four machines.
Thanks,
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ratz
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« Reply #14 on: August 10, 2010, 09:19:20 AM » |
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Try to reinstall CIS and see if it helps.
Thanks.
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