Author Topic: Give us your feedback! Help us improve the product!  (Read 76683 times)

Offline Melih

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Re: Give us your feedback! Help us improve the product!
« Reply #30 on: March 06, 2009, 04:31:51 PM »
Oh dear, what a joke!

So, you're aiming for the corporate market? What, with this kind of response?

I'm afraid that you're single-handedly attracting exactly the kind of criticism that I'm sure you could do without.

A golden opportunity to establish a cast iron (sic) trust relationship has just gone flying out the window with no-one else to blame but.... yourselves.

One more prompt:

Thinks... "The developers will have this done and dusted, tried and tested, by 20th March 2009.  Stuff this 'if, maybe, apparently, 9th March, fingers crossed, etc etc'.  I'm in charge here and I will make the decision that we'll release to market 1st April 2009 as these are eager, willing and PAYING customers that I'm not going to disappoint."  Result: Responsibility, Faith, Trust, Residual Income.

There's no way we're mentioning anything about this product to our customers until we are 100% sure WE can deliver - we could not afford to plant doubt in their minds.  We do as we say.

Please, Melih, stop this nonsense and do the right thing.  We WANT to pay you for what we believe to be a great business model.  However, patience is wearing rather thin with this wishy-washy, non-commital, banal behaviour.

Regards

Frank

Frank

It is what it is. I will not lie for money nor make up some made up dates well into the future so that we'll make sure to make them. I am asked a question and I will answer it honestly. If you are looking for companies who will lie to get your money, pls go find someone else. With us you will get our honest answer, period!

PS: And if you think software development is 100% predicatable process, then you haven't been involved in software development.

Melih

Offline FrankRH

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Re: Give us your feedback! Help us improve the product!
« Reply #31 on: March 06, 2009, 05:22:08 PM »
Melih

Interesting and unnecessarily defensive response.

I've been in commercial software development for almost twenty years, some of my colleagues longer, and it is precisely that experience which leads me to make those comments.

I don't recall asking anyone to lie.  I do recall asking you to stand by your word.

Regards

Frank

P.S. Still interested in ESM/CIS.

Offline Melih

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Re: Give us your feedback! Help us improve the product!
« Reply #32 on: March 06, 2009, 06:00:17 PM »
Melih

Interesting and unnecessarily defensive response.

I've been in commercial software development for almost twenty years, some of my colleagues longer, and it is precisely that experience which leads me to make those comments.

I don't recall asking anyone to lie.  I do recall asking you to stand by your word.

Regards

Frank

P.S. Still interested in ESM/CIS.

I don't understand what you are asking of me?
I am asked for a date. I said its possibly that date (and possibly not as you might be aware all the issues that might affect s/w development and of all the people you should appreciate that due to your involvement in s/w development).

Again, the date (not a hard date) is next tuesday. As always this is subject to change.

Frank: I don't think you are appreciating our openness. I could have easily said May 1st to give myself plenty of time and deliver it early April. But thats not telling the truth. The truth is what I hear from my dev guys and i pass that on. I hope you will appreciate that.

Melih

Offline thejoedoe

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Re: Give us your feedback! Help us improve the product!
« Reply #33 on: March 06, 2009, 06:14:20 PM »
Frank: I don't think you are appreciating our openness. I could have easily said May 1st to give myself plenty of time and deliver it early April.

Or something like "coming when it's done"  ;)

Offline Kutuzov

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Re: Give us your feedback! Help us improve the product!
« Reply #34 on: March 07, 2009, 05:03:10 PM »
Frank, Way to go man!!

They just need to give us a date.

Keep up the good work n maybe we'll all get a better result, hey?

Removed unnecessary offenses, If you are here to troll, Then please go else where; Considering this is your first post here. Please abide by the forum policy, Thanks!- 3xist
« Last Edit: March 07, 2009, 05:55:37 PM by 3xist »

Offline xiuhcoatl

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Re: Give us your feedback! Help us improve the product!
« Reply #35 on: March 07, 2009, 09:36:39 PM »
I'm still waiting patiently.  I have been since CFPv3 was in beta and and i suggested a Enterprise Management Solution and was told it would happen.  Then again after ESM went to beta and looked promising. Still waiting ;)


X
When things go wrong, and they usually will,and your daily road, seems all uphill, when machines are down,and tempers high, when you try to smile, but can only cry,and you really feel you'd like to quit, don't run to me I don't give a sh*t.
(A semi retired systems analyst's credo)

Offline LHammonds

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Re: Give us your feedback! Help us improve the product!
« Reply #36 on: March 09, 2009, 07:17:30 PM »
Wow, that was unnecessarily harsh Frank.  Firm dates are nice to have but considering that this product does not have a 1.0 version, it is a bit unrealistic to grab a date out of thin air and expect them to stick by it no matter what.  Might be different if it were a 1.0.1 patch that resolves a specific problem or a 1.1 that adds a new feature (or additional product it can rollout).

As for you (Frank) and me telling our customers that an unreleased product "should" be out on such-n-such date would be a silly idea.  It should be considered a non-option until released and verified by your own team as a functional product that you can deliver.

There have been MANY products that have a wanted feature list of 20 items but the 1.0 release has a grand total of 12 and the 8 missing features did not make the cut for whatever reason.  Pre-selling a product on features intended to be in version 1.0 is a silly idea as I have said before.

I am eagerly optimistic for what this product can do to help protect our company but I am also reserved in my expectations until I can get ahold of the product and see it work in our environment.  I once made the mistake of "thinking" WindowsUpdate would actually work to keep my PCs patched but actual trial-by-fire revealed flaws in the design.

Melih, keep on working on the product.  I'd rather get to know a working 1.0 version rather than a faulty product.  Although I missed the window-of-opportunity to roll it out for my place of work this year, hopefully it will be possible in the next (although I will still evaluate 1.0 for other companies)

Thanks,
LHammonds

Offline FrankRH

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Re: Give us your feedback! Help us improve the product!
« Reply #37 on: March 10, 2009, 12:41:23 PM »
We're witnessing the unfolding of a Comodo PR mini-disaster!

Comodo, stop being so defensive!

What I see is a Comodo client chomping at the bit because he can see what this product can do for him, his company and his customers!  I've already said I want to buy the product!  If I was Mr 'Comodo' I would've been asking things like "how many licences do you want?!"  and then keep the guy sweet!  He's the type of customer I would fight tooth & nail for as he's the one most likely to promote this product for me - the only cost being keeping my mouth shut!!

The train of thought you're pursuing is not the point I'm making - it is Comodo who are being date/time conscious, I was just giving an example of IF you're going to use dates & times then a possible way forward would be the one I gave.  If you hadn't been giving the timescales you gave then I could not have responded the way I did.  The point I am making is to keep to your word - if you can't keep to your word then don't say it!  After all, Comodo's tag line is "Creating Trust Online".

If I didn't care then I wouldn't be so eager!

Just revoke the timescales, keep the forum updated with progress and mention timescales when you're ready.  So, let's get it on & keep everyone happy!

My money is waiting.

Regards

Frank

P.S. LHammonds, we've already been evaluating CESM V1.0 (admittedly without CIS).

Offline thejoedoe

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Re: Give us your feedback! Help us improve the product!
« Reply #38 on: March 10, 2009, 01:12:20 PM »
Yes ok
But the product was in development and the release was not official.
Was just a guess and not a yyyy:mmm:dd:hh:mm:ss.ssss date. He said a week, and he only missed for a day or two.
So...

Offline Melih

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Re: Give us your feedback! Help us improve the product!
« Reply #39 on: March 10, 2009, 02:20:45 PM »
Here are the links to latest ESM with CIS integrated.

http://download.comodo.com/cesm/download/setups/CIS_RM_Setup_3.8.65951.4
77_XP_Vista_x32.msi

Size:47M (48830464)
MD5:1e746485e2b7a359562fbd1dfe2a493b
SHA1:4571cfbe07528573b5d26f144405c495fbe16077
 
http://download.comodo.com/cesm/download/setups/CIS_RM_Setup_3.8.65951.4
77_XP_Vista_x64.msi

Size:50M (52164096)
MD5:51e8b4085e183947dd5da819250075b4
SHA1:e0e81d0825bb4c3ef1b409e88f71e9d67f234f7d

http://download.comodo.com/cesm/download/setups/CESM_Setup_1.1.1813.31_X
P_Vista_x32.msi

Size:15M (14713344)
MD5:c64165fc95709908033c4981c4e7db2f
SHA1:848f81f998bfa9cbf18f70bbb4c3b65a11a1794f

http://download.comodo.com/cesm/download/setups/CESM_Setup_1.1.1813.31_X
P_Vista_x64.msi

Size:15M (15211008)
MD5:47e2cc5e19e3355e54d5a8182c04bea9
SHA1:b5271e82a7aabda91537ee2e84c54b7a6d952f74

The websites will be updated tomorrow with these details....

Look forward to serving you Frank. Please let me know if i can help any further.

thanks
Melih

edit: urls.
« Last Edit: March 12, 2009, 04:08:31 AM by Ronny »

Offline FrankRH

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Re: Give us your feedback! Help us improve the product!
« Reply #40 on: March 10, 2009, 02:49:13 PM »
Melih

Thank you very much.  I look forward to this being the start to a long and profitable relationship!

Now, I must get installing....

Regards

Frank

Offline Melih

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Re: Give us your feedback! Help us improve the product!
« Reply #41 on: March 10, 2009, 03:58:10 PM »
Melih

Thank you very much.  I look forward to this being the start to a long and profitable relationship!

Now, I must get installing....

Regards

Frank

same here.
pls let me know if you need help so that i can get our support guys in touch with you.
thanks
Melih

Offline Little Mac

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Re: Give us your feedback! Help us improve the product!
« Reply #42 on: March 11, 2009, 09:57:13 AM »
Let the fun begin!

Thanks, Melih, for the links.  Thanks, Comodo for rolling out the product!

LM
« Last Edit: March 11, 2009, 10:03:57 AM by Little Mac »
These forums are focused on providing help and improvement for Comodo products.  Please treat other users with respect and make a positive contribution.  Thanks.
Forum Policy

Offline LHammonds

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Re: Give us your feedback! Help us improve the product!
« Reply #43 on: March 11, 2009, 04:59:15 PM »
Thanks!  Downloading now.

BTW - Here are the links without the <BR> in it the link causing it to be broken.

CIS_RM_Setup_3.8.65951.477_XP_Vista_x32.msi
CIS_RM_Setup_3.8.65951.477_XP_Vista_x64.msi
CESM_Setup_1.1.1813.31_XP_Vista_x32.msi
CESM_Setup_1.1.1813.31_XP_Vista_x64.msi

Thanks,
LHammonds
« Last Edit: March 13, 2009, 03:28:48 PM by LHammonds »

Offline LHammonds

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Re: Give us your feedback! Help us improve the product!
« Reply #44 on: March 13, 2009, 03:28:18 PM »
Comodo Endpoint Security Manager 1.1.1813.31

Software Requirements

CESM Central Service computer
1. Windows 2008 Server, Windows 2003 Server SP1, Windows XP SP2 or Windows Vista
2. .NET Framework 2.0
3. MS SQL Server 2005 Express SP2 or higher

CESM Administrative Console computer
1. Windows XP SP2 or Windows Vista
2. .NET Framework 2.0

CESM Agent computer
1. Windows XP SP2 or Windows Vista


QUESTION: The requirements list "MS SQL Server 2005 Express SP2 or higher" but the installation package fails to recognize my SQLExpress instance on the "Service parameters" step in the installation.  I also tried to type in the instance name manually but also fails on the next step.  I have SQL Server 2008 Express installed and running.  Does this product only work with 2005 Express?

QUESTION: I am curious, what other products do you plan to incorporate with CESM and in what order do you expect to work on them? (assuming you release a new package as you go)

Other products I would be interested in rolling out and managing would be:
 - BOClean (biggest priority)
 - Anti-SPAM
 - SecureEmail (maybe)

EDIT: I removed SQL 2008 Express and installed SQL 2005 Express Adv and the installation worked.  So apparently, this software "REQUIRES" 2005 only.  I did use the SP3 version of 2005.
« Last Edit: March 13, 2009, 06:27:18 PM by LHammonds »

 

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