18.3 causes system hangs upon start

[Guest]

[woomera]

-windows 7 x64
-installed in C: drive
-administrator account
-chrome is not installed
-no UAC

when i run dragon it loads into ram but nothing happens and the windows basically hangs. i can open any application and cant even log-off or shut down. programs that are already open are working partially but can open new ones.
ctrl+alt+del doesnt work and all i can do is a hard reset.

i have tried clearing caches with ccleaner but didnt help.

it happens completely random, sometimes it opens just fine and other times this happens.

[George-Silviu Blendea]

Hello,

Please add a list of extensions/apps, plugins and security software you have installed.

Thank you.

[woomera]

-addons:
ghostery
adblock plus
wot
bitdefender trafficlight
lastpass
xmarks
collusion
albine do not track plus

-Softwares:
Kaspersky AV
Emsisoft AM
Comodo FW w/o defense+

-Plugins:
flash
java
google update
silverlight

i havent changed my setup or addons since 18.0, the only thing changed is dragon which have been updated to 18.3 manually.

[EricJH]

Are the drivers of your video adapter up to date?

[woomera]

yes they are, provided by the manufacture website.
i dont download from nvidia since i wanna make sure its compatible with my laptop.

[Ronny]

Can you create a new shortcut and use this, this will start Dragon without extensions active, is the problem still there?

Windows 32bits
"C:\Program Files\Comodo\Dragon\dragon.exe" --disable-extensions

Windows 64bits
"C:\Program Files (x86)\Comodo\Dragon\dragon.exe" --disable-extensions

[woomera]

i forgot to mention, im already using:
 --purge-memory-button --memory-model=low

could that be the problem?

[Ronny]

i forgot to mention, im already using:
 --purge-memory-button --memory-model=low

could that be the problem?

Please try it without these options and see if that makes any difference.
Make sure to only change one thing at a time to make it easier to spot the cause.

[woomera]

i removed the memory-model=low and the incident hasnt happened again.
if it does i'll update the post.

thanks for the help guys

[woomera]

it happened again an hour ago, did a hard reset and switched for chrome for now till i find the cause.

any ideas?

[George-Silviu Blendea]

Hello,

The issue did not reproduce during tests. At this point I would suggest you try Ronny's solution if you haven't done so already.

It might also be useful to know:

• how much memory does Dragon use when you launch it with and without the extensions.
• if there were any issues during or after the update.
• if you are using the portable or non-portable version of Dragon.

Thank you for your support.

[Tags:]