Initial AV update will not work- I've read all help topics no solution

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[jdeva2]

Have CIS version 3.13 for two days now have tried to update AV several times, Have XP service pack 3, no other AV or real time protection on machine.  Just Windows Defender and I see no issue there. Also the only firewall is CIS. Have no troubles updating anything else or browsing the internet. Running IE 8.  Error 106 no connection.  Have made no initial changes to program from first installation.  Can not start machine in safe mode to do updates from web site directly.  AV updater doesn't even attempt to connect.  Right away goes to error 106.  Have tried 50 times to do manually. And it hasn't done it automatically. Using Cricket broadband wireless modem.  None of the topics address this situation for me. What good is it if I can not get the initial update. 

[EricJH]

Did you try this:

I fixed the problem. It was a clean update with a new fresh configuration. CIS proxy settings were empty. Also IE8 has empty proxy settings (and works great as well as CIS updater).

So I decided to make a full registry scan with RegScanner to find occurrences of proxy IP address used by cmdagent.exe. I've found some entries in HKEY_USERS and HKEY_CURRENT_CONFIG under Software/Microsoft/CurrentVersion (maybe paths were different, I can't remember them)

I deleted those two proxy entries in the registry and cmdagent.exe finally connected to the Comodo server :-)

Please tell developer to have a look at registry entries and look at where cmdagent.exe takes default proxy values in the registry repository.

Hope this thread could be be of help to comodo developers.

Best regards

Simon

[jdeva2]

Seems I had some left overs from Norton IS. Once I ran the clean up tool from them, I started getting updates..All is working well. Thank you for your reponse. 

[EricJH]

Left overs from previously installed program can be a pain. In case there is no clean up you can try the following to manually remove them.

We are gonna take a look to see if there are some old drivers of your previously uninstalled  security programs are still around. Go to Device Manager --> View --> show hidden devices --> now look under Non Plug and Play drivers --> when you see a driver that belongs to your previous security programs click right --> uninstall --->  reboot your computer.

When the problem persists make sure there are no auto starts from your previous security programs. Download Autoruns and run it.

This program finds about all auto starts in Windows. This tool can therefore seriously damage Windows when not handled properly. After starting go to Options and choose to hide Windows and Microsoft entries, to include empty locations and then push F5 to refresh.

Now check all entries to see if there are references to your previous security program. When you find them untick them. After unticking reboot your computer and see what happens.

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