Trusted Software Vendors was lost

[Guest]

[Valentin N]

I don't have the answer to that. Normally no one would go and mess around with such things.

[mouse1]

This looks like a bug in an update process, not a bug in CIS, so tramsferring to AV (vendors are downloaded with AV updates) help for the moment. If identified as a CIS bug please ask a mod to return it here.

Best wishes

Mouse

[Wizard13]

This looks like a bug in an update process, not a bug in CIS, so tramsferring to AV (vendors are downloaded with AV updates) help for the moment. If identified as a CIS bug please ask a mod to return it here.

Best wishes

Mouse

I don't think this is an AV bug, I have the problem and I don't even have AV installed, just the Firewall/D+.

[eHuman]

I don't think this is an AV bug, I have the problem and I don't even have AV installed, just the Firewall/D+.

FYR, I am also using this configuration.

[umesh]

Hello Everyone,
We investigated the problem and here is explanation as what happened. For few hrs on Wednesday, cloud started returning Absent for all vendor look up and as CIS does scheduled cloud lookup for existing vendors to ensure if any is removed from cloud it is removed from local list; it ended up removing vendors from local list.

So in case any existing user who had been affected due to this bug, sees a new signed application, which is not safe by signature but only through trusted vendor lookup and if live cloud lookup fails, he may see alert.

While we are contemplating in providing update to local vendor list via program updates, any one willing to have list updated, can download master list via following URLs:

Steps for replacing:
1. Go to CIS installation folder
%PROGRAMFILES%/COMODO\COMODO Internet Security\database\

2. Rename 'vednor.n' and 'vendor.sha' and replace with following respectively:
http://download.comodo.com/av/tvl/vendor.sha
http://download.comodo.com/av/tvl/vendor.n

3. Re-start system and you should see complete list in Defense+-->Computer Security Policy-->Trusted Software Vendors

Sorry for inconvenience caused.

Thanks
-umesh

[HeffeD]

Thanks for the explanation Umesh!

Can we assume this won't happen again?

[umesh]

Thanks for the explanation Umesh!

Can we assume this won't happen again?

We have taken steps to avoid this in future.

Thanks
-umesh

[Valentin N]

don't I describe the same thing as umesh?

[JoWa]

Hi Umesh,

This vendor name looks strange (see attached image).

Should it be Uniwersytet Mikołaja Kopernika?

In vendor.n: Uniwersytet Mikołaja Kopernika

Thanks.

[JamesFrance]

I have a very different list from you, installed new yesterday when I reinstalled CIS.

[JoWa]

Not all vendors are included in the installer. If you download the files in Umesh’s post, you get this list: http://pastebin.com/xzTjTuvF

[Luc[y]]

and if you dont update with this files, the whistlist isnt efficient right ?

[kinemitor]

so this problem will NOT be solved automatically?
the only way is to download the list or reinstall?

[Valentin N]

Kinemitor,

no need for reinstalling in case you followed the instruction from my alternative solution or what umesh described.

Just do what umesh wrote; it's better and less complicated than alternative solution that I created with JoWa's help:)

Regards,
           Valentin

[kinemitor]

thats not the point...
the point is

so this problem will NOT be solved automatically?
the only way is to download the list or reinstall?

if case of a NO answers, many user will still have bad days, and get angry and simply uninstall cis permanently.
and cause of this problem i will need to "fix" the antivirus in some friends pc with what we call the "normal user"
this can be a big drowback for comodo in my point of view
this problem NEED to be fixed automatically

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