Antivirus update failing

[Guest]

[pf590]

Thanks Alexandru and Eric. A speedy resolution will help as my virus database is so out of date now, it's a bit of a worry.

With my friends PC, I have uninstalled and re-installed Comodo, but the problem still exists. The updater just fails when it trys to run and suggests checking the internet connection which of course is fine. Do you know of any other instances where this happens that I can check? i.e. conflicting software?

Cheers

Paul

[EricJH]

AVG is not always cooperative these days. You can always try to disable other security programs that are running in the background.

Please make sure that there are no left overs of previously uninstalled security programs around. Not all uninstallers do a proper job. And left over applications, drivers or services can cause all sort of "interesting effects".

Try using removal tools for those programs to remove them. Here is a list of removal tools for common av programs: http://kb.eset.com/esetkb/index?page=content&id=SOLN146 .

[pf590]

Any news yet Alexandru? I have not heard a thing and my problem has not gone away. I still cannot access downloads.comodo.com from the IP address range using the 3 mobile internet.

It is even a struggle for me to get on the Comodo forum as the pages load so slowly and when I try to log in, it often fails with the msg "The connection to forums.comodo.com was interrupted while the page was loading."

Currently I am logged in using the alternative Vodafone SIM and I can access the forums OK and pages load fine, no timeouts. Any news would be greatly appreciated.

Thanks

Paul

[mhujm]

>>>UPDATE<<<

WORKING FINE AFTER A REBOOT
Sorry for any inconvenience


I'll leave the trace info below, just in case it's of any value to you folks at Comodo


--- orig post below ----

"Virus Database Update" hangs at 0%
I also elected to use Comodo's DNS



Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

xxxxxxxxxxxxx>tracert download.comodo.com

Tracing route to download.comodo.com [91.199.212.171]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.123.254
  2     6 ms     7 ms     7 ms  10.240.160.229
  3     8 ms     8 ms     7 ms  67.59.229.197
  4    10 ms     9 ms     9 ms  ool-4353f68d.dyn.optonline.net [67.83.246.141]
  5    12 ms    11 ms    12 ms  64.15.2.101
  6    10 ms    11 ms     9 ms  64.15.0.226
  7     *        *        *     Request timed out.
  8    14 ms    11 ms    12 ms  te0-6-0-0.ccr21.jfk02.atlas.cogentco.com [154.54.47.17]
  9    12 ms    10 ms    12 ms  te0-1-0-3.ccr22.jfk05.atlas.cogentco.com [154.54.6.46]
 10    55 ms   198 ms   203 ms  te4-2.mag01.jfk05.atlas.cogentco.com [154.54.45.222]
 11    13 ms    14 ms    11 ms  vl3506.na41.b001105-8.jfk05.atlas.cogentco.com [38.20.48.110]
 12    15 ms     9 ms    12 ms  38.104.75.18
 13    52 ms    16 ms    20 ms  ae0-196.t8edccsg.telx.8th.edge.ccanet.co.uk [178.255.81.196]
 14    92 ms    92 ms    92 ms  gr-0-0-0-2018.rmdcccjs1.reyn.mcr.colo.ccanet.co.uk [178.255.81.208]
 15    87 ms    87 ms    83 ms  ae0-252.rmdcccrt1.reyn.mcr.colo.ccanet.co.uk [178.255.81.249]
 16    87 ms    84 ms    84 ms  download.comodo.com [91.199.212.171]

Trace complete.

[Fastflys]

Virus Database updater was working ok until this morning [18th April] now I'm getting the message:

"Failed to update the virus signature database. Please check your internet connection and try again later".

There is nothing wrong with my internet connection.  Is there a fault with the CIS virus database updater service today?

I am based in the UK.

[pf590]

My updater is finally working. Not sure what has been fixed, but I'm glad it's working again.

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