Author Topic: Comodo AV Version 5.12.256249.2599 Won't Update  (Read 38333 times)

Offline pbauerclosing

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Comodo AV Version 5.12.256249.2599 Won't Update
« on: November 19, 2012, 08:19:06 PM »
I am trying to use Comodo AV 5.12 on my Windows 7 64 bit machine, but it will not update. I keep getting an error saying Failed to update the virus signature database. Please check your internet connection and try again. Likewise if I try to update by going to More> Check for updates I get an error that says, Oops! You have just found a bug in Comodo Internet Security. It needs to close. We are sorry for the inconvenience.

I tried manually updating to the latest signature per other threads on the forum, but I am still getting these errors when trying to run the updater from within the program.

I can't use this product if I have to manually update every day. Kind of ridiculous if you ask me. I don't see any other resolutions on the forums besides manually updating.

Online EricJH

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Re: Comodo AV Version 5.12.256249.2599 Won't Update
« Reply #1 on: November 19, 2012, 08:45:35 PM »
I am trying to use Comodo AV 5.12 on my Windows 7 64 bit machine, but it will not update. I keep getting an error saying Failed to update the virus signature database. Please check your internet connection and try again.
This is the AV updater

Quote
Likewise if I try to update by going to More> Check for updates I get an error that says, Oops! You have just found a bug in Comodo Internet Security. It needs to close. We are sorry for the inconvenience.]/quote]This is the program updater and apparently something goes astray here as well.

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I tried manually updating to the latest signature per other threads on the forum, but I am still getting these errors when trying to run the updater from within the program.

I can't use this product if I have to manually update every day. Kind of ridiculous if you ask me. I don't see any other resolutions on the forums besides manually updating.
Please make sure that there are no left overs of previously uninstalled security programs around. Not all uninstallers do a proper job. Left over applications, drivers or services can cause all sort of "interesting effects".

Try using removal tools for those programs to remove them. Here is a list of removal tools for common av programs: http://kb.eset.com/esetkb/index?page=content&id=SOLN146 .

See if that fixes the problem for you or not. Keep us posted.

Offline pbauerclosing

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Re: Comodo AV Version 5.12.256249.2599 Won't Update
« Reply #2 on: November 20, 2012, 03:43:20 PM »
Yeah, tried the removal tools with no change. I also ran the diagnostics utility and it couldn't find any issues.

Offline captainsticks

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Re: Comodo AV Version 5.12.256249.2599 Won't Update
« Reply #3 on: November 20, 2012, 05:41:00 PM »
Hi pbauerclosing,
I would consider trying an uninstall/reinstall and running this unofficial Uninstaller Tool for Comodo Products in between uninstalling/reinstalling in Windows Safe Mode if possible.

Offline pbauerclosing

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Re: Comodo AV Version 5.12.256249.2599 Won't Update
« Reply #4 on: November 21, 2012, 01:12:45 PM »
Ok, I'll give it a try

Offline pbauerclosing

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Re: Comodo AV Version 5.12.256249.2599 Won't Update
« Reply #5 on: November 21, 2012, 01:51:29 PM »
I can't even get the uninstaller tool to run. I double click on it and it immediately closes.

I guess I will just have to switch to ClamWin with Clam Sentinel. Thanks guys.

Offline Chiron

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Re: Comodo AV Version 5.12.256249.2599 Won't Update
« Reply #6 on: November 21, 2012, 02:03:38 PM »
I can't even get the uninstaller tool to run. I double click on it and it immediately closes.
Try booting into Safe Mode and then running the uninstaller tool.

Offline ZeroDegree

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Re: Comodo AV Version 5.12.256249.2599 Won't Update
« Reply #7 on: December 01, 2012, 06:10:39 AM »
Same problem here. Tried everything. Cleaning tools for my former Internet Security package. Uninstalled CIS and ran the Uninstaller Tool for Comodo Products in Safe Mode. Installed new. Still not able to update the Virus Database. Diagnose from CIS says everything is just fine. The Updater for CIS says CIS is up to date.

Windows 7 Home Premium 64bit, fully updated.

Do I have to forward some ports in my router maybe? If so which ones? Help would be much appreciated.

Offline ExpWoodsman

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Re: Comodo AV Version 5.12.256249.2599 Won't Update
« Reply #8 on: June 22, 2013, 09:49:28 AM »
I'm having the exact same problem. Virus signature won't update.
The updater works to install program updates just fine but not the virus signatures.

I tried uninstalling everything, then running the uninstaller in safe mode and reinstalling, exactly the same result.

It's been working fine for years, what went wrong? How can one part update but not another?
I tried downloading the virus signature update manually (not that there is one listed specifically for 5.12 and 7zip says the file isn't compressed properly or something. Been trying for days to get the virus signature to update. Very frustrating. Is there some sort of log I can check?

XP SP3

Offline BlueSky90

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Re: Comodo AV Version 5.12.256249.2599 Won't Update
« Reply #9 on: June 22, 2013, 11:48:49 AM »
I am also having the same problem.  Everything works except installing the signatures, where I get the "class not registered" error message. 

Offline Chiron

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Re: Comodo AV Version 5.12.256249.2599 Won't Update
« Reply #10 on: June 22, 2013, 12:52:28 PM »
Please try following the advice which I give in this topic and see if it helps.

Offline ExpWoodsman

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Re: Comodo AV Version 5.12.256249.2599 Won't Update
« Reply #11 on: June 23, 2013, 02:27:56 AM »
I tried everything you suggested in the first post in that topic.
Uninstall with Revo - Safe mode - two different clean up apps - reboot - install latest version.
I now have CIS 6.2 installed and it still can't update the signatures.

It also installed stuff I didn't want without asking me:
Geek Buddy
Comodo Dragon

So now it's worse than before. Now the application updates also fail with an error and the new interface is worse than the last. Now I'm more frustrated with more work to do to get rid of the stuff I don't want and have less functionality.

I would REALLY like to know what is going wrong. Not just a blanket cleanup and reinstall. How do I find out WHY it isn't working. Then I can fix it. Is there no way to diagnose the problem? Does anyone actually understand why it doesn't work?
« Last Edit: June 23, 2013, 02:38:47 AM by ExpWoodsman »

Online EricJH

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Re: Comodo AV Version 5.12.256249.2599 Won't Update
« Reply #12 on: June 23, 2013, 05:15:16 PM »
I tried everything you suggested in the first post in that topic.
Uninstall with Revo - Safe mode - two different clean up apps - reboot - install latest version.
I now have CIS 6.2 installed and it still can't update the signatures.

It also installed stuff I didn't want without asking me:
Geek Buddy
Comodo Dragon
They can be disabled upon installation: https://help.comodo.com/topic-72-1-451-4689-CIS-Premium-–-Installation.html .

Quote
So now it's worse than before. Now the application updates also fail with an error and the new interface is worse than the last. Now I'm more frustrated with more work to do to get rid of the stuff I don't want and have less functionality.

I would REALLY like to know what is going wrong. Not just a blanket cleanup and reinstall. How do I find out WHY it isn't working. Then I can fix it. Is there no way to diagnose the problem? Does anyone actually understand why it doesn't work?
Did you remove possible left overs from previously installed programs? What OS are you on?

Try running Diagnostic and see what it reports. When it finds a problem please let it make a report and post the report here.

Offline ExpWoodsman

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Re: Comodo AV Version 5.12.256249.2599 Won't Update
« Reply #13 on: June 23, 2013, 05:54:08 PM »
What OS are you on?
XP SP3

Did you remove possible left overs from previously installed programs?
Yes EVERYTHING. In safe mode. Even checked for hidden drivers. None.

Try running Diagnostic and see what it reports. When it finds a problem please let it make a report and post the report here.
Ran the diagnostic every time it failed. No problems found. The last time I ran the installer for the latest version I did it from a cmd prompt with the -log switch. I can attach the install log if that helps.

Online EricJH

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Re: Comodo AV Version 5.12.256249.2599 Won't Update
« Reply #14 on: June 23, 2013, 06:16:45 PM »
Did you import a configuration from v5 in v6?

 

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